Night Audit Front Desk Associate

North Point Hospitality Group, Inc.•Savannah, GA

About The Position

What you'll do (mostly this...other duties may be assigned): Registers guests Checks out guests and settles accounts Provides general information to guests (i.e. directions, restaurant hours etc.) Balances and audits all Front Office postings and settlements Updates daily checklist and guest history Balances all credit cards, direct bills, and miscellaneous charges from all shifts Closes the food and beverage point of sale system and balances all room charges from outlets Starts close-out process; prints and distributes Night Audit Report Packets Consistently provides exceptional customer service by exceeding guests expectations Takes ownership of all guest complaints and rectifies the complaints quickly and efficiently Communicates information regarding guests’ needs to other team members and departments

Requirements

Professionalism
Ability to delight by anticipating guest needs and responding in a friendly, helpful manner
Ability to display a consistently caring and respectful attitude
Act as a gracious host to guests, vendors and candidates for employment

Responsibilities

Registers guests
Checks out guests and settles accounts
Provides general information to guests (i.e. directions, restaurant hours etc.)
Balances and audits all Front Office postings and settlements
Updates daily checklist and guest history
Balances all credit cards, direct bills, and miscellaneous charges from all shifts
Closes the food and beverage point of sale system and balances all room charges from outlets
Starts close-out process; prints and distributes Night Audit Report Packets
Consistently provides exceptional customer service by exceeding guests expectations
Takes ownership of all guest complaints and rectifies the complaints quickly and efficiently
Communicates information regarding guests’ needs to other team members and departments