Front Desk Agent / Night Audit

Lodgco Hospitality • Winter Haven, FL

8d • Onsite

About The Position

We are on the lookout for an enthusiastic Front Desk Agent to assist with guest service operations at the Winter Haven Holiday Inn! We are looking for someone with a flexible schedule and availability to cover various shifts including 7am-3pm, 3pm-11pm, and 11pm-7am. If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you!

JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of service possible in an efficient, courteous, and professional manner.

Requirements

• Strong computer software skills
• Excellent communication, both verbal and written
• Dependable and guest-focused
• Strong time management and problem-solving skills
• Valid driver’s license and safe driving record
• Satisfactory criminal background screening required
• Professional references

Nice To Haves

• 1-2 years of hotel or customer service experience is a plus

Responsibilities

• Perform guest registrations (check ins & check outs), room assignments, and special requests
• Knowledge of daily hotel operations, policies, procedures, and internal rules
• Knowledge of Brand’s operating systems and Brand’s customer loyalty programs
• Knowledge of guest rooms, locations, amenities, features, and all other services offered
• Knowledge of room rates, packages, discounts, and promotions
• Ensure proper credit when checking out guest(s) and handle late charges accordingly
• Knowledge of cash handling and bank procedures to check out all guest(s)
• Bank out at end of shift by following drop procedures
• Email daily reports to accounting office
• Answer phones, handle mail, and take messages
• Assist guests with problems and questions; ensure all guest problems are resolved
• Knowledge of the city, local area, and attractions
• Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
• Know all emergency procedures and the proper action to take
• Operate safe deposit boxes
• Inspect conference rooms, common areas and public restrooms to ensure cleanliness
• Perform security walks of hotel
• Investigate and address noise/party issues
• Set up, prepare, and maintain breakfast area

Benefits

• Career development & training
• Paid time off
• Travel and hotel discounts
• 401(k) with company match
• Incentive programs
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed