Front Desk / Night Audit - Full Time

SCP Hotels•Colorado Springs, CO

13h•$17 - $20

About The Position

Front Desk/Night Audit - Full Time Hours Summary The Front Desk Night Audit plays a crucial role in ensuring the accurate and efficient operation of the hotel during the night shift. The Front Desk Night Auditor possesses strong analytical and communication skills is comfortable handling financial transactions and is committed to delivering exceptional guest service.

Requirements

Must be a United States citizen or possess a valid work permit.
Must be able to read, write, and speak English. Fluency in other languages is beneficial.
Must be able to accurately follow instructions, both verbally and written.
Ability to work a flexible schedule that may include evenings, weekends, and holidays.
Must be able to work in a fast-paced environment with urgency and empathy.
Outstanding coordination and multi-tasking abilities.
Professional in appearance and demeanor.
Ability to learn, understand, and work within POS, PMS, CRM, and other Hospitality-specific software systems.
Must have general computer skills including Microsoft Office and Google Suite.
Must have the ability to deal effectively and interact well with guests, vendors, and team members.
Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.
Strong mathematical and analytical skills.

Responsibilities

Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
Follow Hotel policies with lost and found items.
Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
Continuously promote sanitation, safety, and security efforts.
Encourage Social Media/5-star compliments or reviews on OTA’s.
Financial Operations: Conduct the night audit process, including balancing and reconciling all hotel revenue and expenses.
Guest Check-In/Check-Out: Assist guests with check-in and check-out procedures during the night shift.
Customer Service: Provide excellent customer service to guests during the night, addressing inquiries, and resolving issues.
Reservation Management: Manage room reservations, cancellations, and changes during the night shift.
Accounting: Prepare and distribute daily reports, including financial summaries, occupancy reports, and other relevant data.
Cash Handling: Handle cash transactions, credit card processing, and maintain accurate records of financial transactions.
Emergency Response: Act as the point of contact for guests during emergencies, coordinating with the appropriate departments.
Front Desk Support: Assist with front desk duties, such as answering phones, taking reservations, and providing information to guests.
Collaboration: Communicate effectively with other hotel staff to ensure a seamless transition between shifts.
Maintain knowledge of Hotel features/services, hours of operation, room types, rates and numbers, layout, decor, appointments, special packages and promotions, daily count, expected arrivals and departures, group activities, and departmental policies and procedures.
Ensure that current information on rates, packages, and promotions is available at the Front Desk.
Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
Access all functions of computer/software systems.
Other duties as assigned.