Night Audit Clerk

Pyramid Global Hospitality•Columbia, SC

13d•Onsite

About The Position

Pyramid Global Hospitality is seeking a detail-oriented Night Audit Clerk for the Cambria Hotel Columbia Downtown. This role involves overseeing all Front Desk and audit functions, balancing financial outlets, posting front office accounts, and distributing daily reports. The Night Audit Clerk will also handle guest check-ins and check-outs, resolve guest requests and issues, and communicate with various hotel departments. This position requires maintenance of computerized hotel systems, handling guest complaints, training night employees, and managing supplies for the audit staff. The role also involves reporting discrepancies to management and performing other duties as assigned. Regular attendance and adherence to hotel policies are essential. Due to the nature of the hospitality industry, varying schedules, including weekends and holidays, may be required.

Requirements

Must have the ability to work the overnight hours
A high attention to detail
High school diploma or equivalent.
A strong desire to make an impact on other people
An outgoing and engaging personality
Computer skills
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Ability to stand for the duration of the shift.
Must be available to work various shifts including weekends and holidays.

Responsibilities

Assist and oversee all Front Desk/audit functions.
Balance Food & Beverage outlets.
Balance and post the front office accounts.
Distribute daily report and others as requested.
Follow all checklists to ensure all duties are performed. All checklists are to be signed and dated each night.
Work with staff to resolve guest request.
Handle the guest check-in/check-out needs, inquiries and reported problems.
Communicate with bellperson/drivers/housekeeping.
Be responsible for house/cash bank and deposit keys.
Obtain and verify essential guest information; ensure accuracy and completeness of all records.
Assign guest rooms on the basis of reservation requirements.
Read, maintain and make entries in the Front Desk log book.
Check for any guest mail or messages.
Inquire as to the guest enjoying their stay.
Listen attentively to all guest comments.
Thank the guest for staying with us and offer to make any future reservations.
Oversee the issue of other department keys and maintain a log showing the time and to whom issued.
Ensure the timely delivery of wake-up calls and express checkout bills to the guest.
Responsible for knowing hotel emergency procedures.
Adhere to all hotel policies and procedures and all changes that may occur.
Carry out a reasonable request by management that I am capable of performing.
Maintenance of computerized hotel systems.
Handling of major guest complaints and disturbances.
Training/guidance and advising of night employees.
Covering the post of sick and off employees.
Responsible for requesting and inventory of supplies for audit staff.
Reporting physical, financial and personal miscellaneous discrepancies to management.
Handle special project assignments as requested by the Controller.