Night Audit Clerk

Parable Hospitality•Anaheim, CA

2d•Onsite

About The Position

Residence Inn Anaheim Hills Yorba Linda is searching for a Night Audit Clerk to join the team! The Night Audit Clerk will be responsible for closing hotel books at night, while assisting our guests efficiently, courteously, and professionally in all front office related functions including reservations.

Requirements

Closing hotel books at night
Assisting guests efficiently, courteously, and professionally in all front office related functions including reservations
Maintaining a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests
Communicating effectively with guests and fellow team members
Greeting arriving guests and completing established check-in procedures on a daily basis
Facilitating guest departures on a daily basis by following established procedures
Calculating and/or posting monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures
Answering inquiries and accepting reservations, both in person and over the phone, by utilizing PHC’s reservation guideline
Communicating hotel rates and information, utilizing suggestive selling techniques, demonstrating advantages and creating value for guests
Maintaining good guest relations by keeping abreast of all in-house and area functions
Operating the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests
Controlling and balancing cash and credit transactions at the front desk and maintaining complete responsibility for personal bank as specified by hotel policy
Running night audit final after ensuring all revenues are in balance nightly
Processing all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests
Contributing to and maintaining established information and communication sources such as department and front desk logbooks
Providing assistance to other team members and departments
Performing other duties as assigned, requested or deemed necessary by management

Responsibilities

Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
Communicate effectively with guests and fellow team members.
Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied.
Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHC’s reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.
Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
Control and balance cash and credit transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policy.
Run night audit final after ensuring all revenues are in balance nightly.
Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner.
Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations.
Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
Perform other duties as assigned, requested or deemed necessary by management