Night Audit Agent | The Lodge at St. Edward Park

Columbia Hospitality•Kenmore, WA

1d•Onsite

About The Position

This role is responsible for the day-to-day night operations of the property, including front desk operations, and financial reconciliation and reporting. The Night Audit Agent follows all procedures to ensure that all front office activities and services meet or exceed established standards and goals. This position ensures the confidentiality of all guest information and pertinent hotel data. The Night Audit Agent assists guests, team members, and vendors during their shift, and maintains a safe and secure environment for guests and team members. They report security concerns and problematic situations immediately to the General Manager or appropriate party, and respond to and work to resolve guest issues and concerns as necessary. This role also evaluates patterns or trends in guest concerns to plan and implement corrective actions and provides regular communication with all departments to keep staff informed of updates, changes, and problematic situations. The Night Audit Agent ensures the front office, reception area, lobby, and storage areas are clean and organized, and that all equipment is properly maintained, functioning, and used only as intended. Completes property walks routinely to monitor guest safety and security.

Requirements

Minimum 1 year hospitality experience required
Strong written and verbal communication skills required
Ability to park and retrieve guest vehicles.
Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked.
Must possess basic negotiation skills and strong customer relations skills.
Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.

Nice To Haves

2 year hotel/clerk experience strongly preferred
Previous experience in cash handling and computerized Point of Sale system strongly preferred
bi-lingual skills preferred (English/Spanish)
Strong problem solving and conflict resolution skills.
Ability to understand and apply labor and industry-specific laws and regulations.

Responsibilities

Oversight of the day to day night operation of the property including front desk operations, and financial reconciliation and reporting.
Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals.
Ensures confidentiality of all guest information and pertinent hotel data.
Assists guests, team members, and vendors during their shift.
Maintains a safe and secure environment for guests and team members.
Reports security concerns and problematic situations immediately to the General Manager or appropriate party.
Responds and works to resolve guest issues and concerns as necessary.
Evaluates patterns or trends in guest concerns in order to plan and implement corrective actions.
Provides regular and on-going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations.
Ensures front office, reception area, lobby and storage areas are clean and organized.
Ensures all equipment is properly maintained and functioning.
Ensures all equipment is used only as intended.
Completes property walks routinely to monitor guest safety and security.

Benefits

Hourly Pay Range: $23.72 to $24.72 DOE
Complimentary Parking On-Site
Get Paid Daily (Make any day payday)
Paid Time off & Holiday Pay
Benefits - Medical, Dental, Vision, Disability, 401K
HSA/FSA Plans -with employer contribution
Values Based Culture (#OMGLIFE)
Culture Add (Creating Space for Fresh Perspectives)
Referral Bonus (Get Paid to Recruit)
Discounted Lodging, Dining, Spa, Golf, and Retail
Employee Assistance Program “Columbia Cares”
Volunteer Opportunities
Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)