NICU Health Unit Coordinator

Cincinnati Children's

3d•Onsite

About The Position

The NICU Health Unit Coordinator provides daily operational and administrative support for the unit and outpatient services. This role functions as a resource for clinical personnel regarding unit and outpatient operational issues. The coordinator anticipates department needs and provides coordination of information systems, environmental, admitting, and clerical functions for patient areas within a medical center dedicated to the care of infants, children, and adolescents.

Requirements

High school diploma or equivalent
No directly related experience required

Responsibilities

Operates and maintains unit information systems to include medical record integrity, forms management, timely response to faxes, printed material, mail, and accuracy of patient data. Ensures timely completion of admissions, discharges, transfers, and short stay documentation.
Demonstrates fiscal responsibility and accountability regarding patient charges/rental equipment and CCHMC charge capture procedures. Ensures the unit maintains a designated par level of clerical supplies.
Ensures all areas within the division are organized and present a safe, accessible, effective, and efficient environment for patients, families, visitors, and employees.
Maintains awareness of patient location and monitors traffic flow at the front desk and on the unit.
Assists with compliance of visitor policies and applying arm bands for parents/caregivers.
Reports maintenance needs (e.g., wiping down monitors, troubleshooting printer issues, logging off information) and environmental service needs to the appropriate division and follows up to ensure completion.
Collaborates with clinical, admitting, information systems, and environmental services staff to coordinate efficient patient flow.
Identifies system problems and utilizes strategies for resolutions.
Responds to communication system/patient alarms and executes with a sense of urgency.
Reviews and revises staffing information.
Demonstrates the Cincinnati Children's CARES behaviors in all interactions with patients, families, visitors, and co-workers by actively participating as a front-line example of extraordinary customer service and satisfaction.
Interacts with parents/guardians to obtain non-clinical information as requested.
Ensures and reviews timeliness, accuracy, availability, and security of information (i.e., HIPAA, Informed Consent, Advanced Directive for patients 18 or older) as defined by CCHMC's mission, applicable laws, and regulations.
Has in-depth knowledge of HIPAA standards and fosters application to clinical practice.