NG911 - TRANSITION MANAGER - PSAP

Atos•Boca Raton, FL

27d

About The Position

The NG9-1-1 PSAP Transition Manager Responsible for planning, coordinating, and executing the transition of Public Safety Answering Points (PSAPs) from legacy 9-1-1 systems to Next Generation 9-1-1 (NG9-1-1) services. This role serves as the primary liaison between PSAPs, state or regional 9-1-1 authorities, vendors, and technical teams to ensure successful, minimally disruptive transitions. The ideal candidate has strong project management experience, deep familiarity with PSAP operations, and hands-on knowledge of NG9-1-1 standards, workflows, and stakeholder coordination.

Requirements

Bachelor’s degree or equivalent experience
5+ years of experience supporting PSAP operations, 9-1-1 systems, or emergency communications projects
Demonstrated experience with NG9-1-1 transition, implementation, or modernization efforts
Strong project management and stakeholder coordination skills
Knowledge of PSAP call handling workflows and operational environments

Nice To Haves

Direct experience transitioning PSAPs to NG9-1-1
Familiarity with NENA standards (i3, GIS for NG9-1-1)
Experience working with ESInets, call handling equipment (CHE), or 9-1-1 service providers
PMP, CAPM, or similar project management certification
Experience working with state or regional 9-1-1 authorities

Responsibilities

Plan and manage end-to-end PSAP transitions to NG9-1-1, including call handling, ESInet connectivity, and legacy system cutover
Serve as the primary point of contact for PSAP leadership throughout transition activities
Conduct PSAP readiness assessments and transition planning workshops
Coordinate transition schedules, milestones, and go-live activities
Develop and maintain detailed transition plans, schedules, and risk registers
Track progress against milestones and proactively resolve issues
Manage dependencies between PSAPs, vendors, GIS teams, and providers
Ensure transitions comply with project governance and change management processes
Support testing activities including functional, interoperability, and acceptance testing
Facilitate meetings with PSAP staff, vendors, and governing authorities
Support PSAPs through training coordination and operational change adoption
Maintain transition documentation, SOPs, and readiness checklists
Prepare status reports for leadership, boards, and oversight committees
Document lessons learned and best practices for future transitions