NextGen Practice Management Systems & Training Coordinator

Primary Health Solutions•Hamilton, OH

4d•Onsite

About The Position

The Systems and Training Coordinator is part of a collaborative team, responsible for the successful implementation of NextGen Practice Management (EPM) training and the systems that support Patient access, while also serving as a resource in on-going support of staff using these systems. As the Systems and Training Coordinator, you will support routine, day-to-day standard work and NextGen EPM processes, competency assessments and activities related to the onboarding and (re)training of staff who will utilize EPM and Patient Access systems.

Requirements

Medical Terminology Preferred
2+ years of medical office experience required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of an organization.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet.

Responsibilities

Acts as in-house subject matter expert/consultant.
Conducts onsite and/or remote NextGen EPM and InteliChart training.
Develops and improves on-boarding training of new employees utilizing NextGen EPM in group and/or one-on-one training, for both virtual, classroom setting, and real-time on the job.
Assigns and assesses NextGen EPM competencies of new employees utilizing the system, ensuring the new employee can work independently.
Provider remedial training and annual competency training for existing staff.
Conduct competency assessment of new employees utilizing NextGen EPM in partnership with Practice Managers where appropriate.
Creates additional workflows, standardized work?ow documents, when necessary, in collaboration with other departments.
Coordinates and conducts annual or recurring training for staff utilizing NextGen EPM and InteliChart.
Support department leaders and managers in creating and monitoring metrics for employees utilizing NextGen EPM and other workflows.
Assisting with audits for NextGen EPM users for adherence to quality performance standards to minimize errors.
Ensures appropriate staff configuration and setup.
Performs all other duties and tasks as assigned.