Next Gen Services Technician

Hawaiian Telcom•Honolulu, HI

22h•$28 - $40•Onsite

About The Position

Installs and repairs fiber and copper services to residential and business customers. Installs Fiber and High-speed internet Equipment. Locates trouble, repairs or replaces lines. Instructs customers in the use of equipment. Performs other related, marginal duties as required.

Requirements

Tests - Results obtained in standard tests for this position must meet minimum requirements established by the testing program.
Ability to identify and distinguish tones/levels.
Ability to identify and distinguish colors.
Ability to work in confined areas.
Ability to lift and carry toolboxes, drop wire, parts containers, and installation loads.
Ability to climb poles/ladders.
Ability to lift, carry, set-up, climb, and take down ladders.
Requires alertness and attention to detail.
Valid driver's license; must be able to operate manual transmission.
Ability to obtain various security clearances.
Positive attitude and work ethic under all types of conditions.

Responsibilities

Installs Fiber and copper services to customers' homes or business firms; discusses service needs with customers and makes recommendations as appropriate; instructs customer on the use of HTTV, HSI, and Telephone equipment.
Installs, rearranges, and removes various types/categories of structured wires and cables including, but not limited to CAT3, CAT5e, CAT6, COAX, and Fiber Optic; installs optical network terminals, residential gateways, ethernet switches, wireless and non-wireless set-top boxes, and training Television services to customers.
Assists customers with Wifi network configuration, customization, and assessment.
Uses a variety of test equipment and power tools to verify proper wiring, cabling bonding, and ground installations, as well as correct light readings, HSI speed, and wireless coverage.
Labels, pulls, and dresses various types/categories of structured wires and cables including but not limited to CAT3, CAT5e, CAT6, COAX, and Fiber Optic.
Installs lines for data and other forms of communications, using fiber/copper e.g. 2-wire/4-wire, TTY, data circuits, alarm circuits; performs work station outlets including but not limited to jacks, blocks, panels, connectors, etc., to include mechanical and fusion splicing.
Terminates various types/categories of structured wires and cables including but not limited to CAT3, CAT5e, CAT6, COAX, Fiber Optic, etc.
Records work assignment data on records and orders using a cellular phone, handheld tablet, computer desktop, or laptop.
Makes recommendations to customers on additional Services, HSI, TV, VOICE; performs onsite pre-fields.
Interfaces with customer contacts and end users and works with other vendors when required; provides customer with status updates and informs customer of any changes, issues, or concerns.
Performs multi-dwelling unit upgrades and/or changeovers in services; reports any project scope changes, issues, or concerns to management leadership.
Operates company vehicle to travel to daily work sites.
Performs additional duties and tasks as required by the company.
Abides by company safety practices and policies.