NEW/USED TRUCK SALES SPECIALIST - Wichita

TRUCK CENTER COMPANIES•Wichita, KS

About The Position

The New/Used Truck Sales Specialist serves customers at the Wichita dealership and in an assigned territory, providing professional customer service and selling new and used trucks. The specialist identifies customers’ vehicle needs, demonstrates vehicles and conducts test drives, establishes purchase commitments, and supports customers through financing and vehicle delivery. The role also involves introducing customers to parts and service personnel, maintaining customer and prospect activity in SalesForce.com, staying current on truck products and industry developments, and working toward dealership sales and income goals. The specialist reports objectives and activity to the General Manager, reviews performance, supports teamwork and dealership presentation, and assists with truck transfers, lot duties, and online truck listings. Work takes place throughout dealership facilities and away from the dealership while visiting customers, showing vehicles, and driving in traffic during test drives. Evening, holiday, and weekend hours may be requested on a call-out basis, and additional hours may be required based on customer demand.

Requirements

Valid Commercial Driver’s License and ability to drive Class 8 trucks; Class B minimum.
Ability to read and comprehend instructions.
Excellent communication skills.
Professional attitude, appearance, and dependability when dealing with customers and coworkers.
Ability to lift up to 50 pounds.
Ability to meet the minimum sales quota according to dealership standards.
Normal work week of at least 40 hours; various teams and shifts may apply, and additional hours may be required based on customer demand.
Cell phone or PDA required; the company subsidizes it.
Record call activities in Omaha Truck Center’s SalesForce.com customer relationship management database.
Avoid tardiness; it will not be tolerated and will be documented.

Responsibilities

Maintain a positive, helpful, professional, and ethical attitude toward customers; greet walk-in customers promptly and answer incoming calls politely.
Determine customers’ vehicle needs by asking questions and listening.
Demonstrate vehicles, including conducting test drives, and establish customers’ commitments to purchase.
Introduce customers to the F&I Manager after purchase commitment and support financing and vehicle delivery.
Introduce customers to parts and service personnel and promote the dealership’s parts and service operations.
Attend sales meetings and promote teamwork throughout the dealership.
Monitor facility condition and cleanliness and report deficiencies to the Center Manager.
Use SalesForce.com to track customers and prospect sales-call activity.
Keep informed about products, features, accessories, benefits, trucking terminology, and technological changes.
Set personal income goals consistent with dealership productivity standards and develop strategies to meet them.
Report objectives, planned activities, reviews, and analyses to the General Manager.
Review and analyze actions at the end of the day, week, month, and year to improve time use and planning.
Understand truck equity, values, and depreciation and explain depreciation to customers.
Understand federal, state, and local laws governing retail truck sales, including the Truth in Lending Act.
Travel in the assigned territory to learn about the customer base and cultivate business relationships.
Help prepare stock trucks for transfers between company locations, including keeping trucks fueled and ready for shuttle drivers.
Assist with lot duties, including staging trucks for sale, removing snow and ice when applicable, and maintaining lot presentation.
Upload, modify, and delete truck listings and related information on the company website and other advertising websites.
Submit accurate, complete, and non-misleading sale and customer financial information to the company or third-party lenders.