New Student Advisor

Post University•Waterbury, CT

1d•Remote

About The Position

Post University is a thriving organization with an unfolding, amazing success story centered on one mission – changing the lives of its students and associates. Our approach is simple, authentic, and unique. At Post University, each day begins and ends with demonstrations of behaviors that reflect our culture and way of life. Every day, our team of passionate professionals embraces a culture that celebrates bold ideas, supports individual growth, and puts our students at the heart of everything we do. For more than 130 years, Post University has been dedicated to student success, serving thousands of learners across our online, main campus, undergraduate, and graduate programs. We value diverse experiences and perspectives and seek individuals who are passionate about contributing to a collaborative and student-focused community. Due to Post U-specific operational and administrative considerations, the position is not approved to be performed in Alaska, California, Hawaii, or New York. Candidates must be physically located and perform their work from an approved state. Post University currently offers the option to work remotely in this position. Candidates must plug their equipment into their home router (a 50-foot ethernet cable will be provided by Post). No wireless connections are supported. The home internet minimum requirements are a 25 Mb download speed, a 15 Mb upload speed, and a Ping rate of less than 60. The upload speed is essential for a consistent audio connection for the phone system. Applicants may be asked to provide their speed test results during the screening process. Individuals whose home network speed does not meet the minimum requirements can independently contact their ISP to upgrade their service before moving forward. Whenever working remotely, the candidate's home network must meet the minimum required speed and follow the hardware connection settings determined by their provisioned equipment and department role. Additionally, candidates must have a reliable Internet connection and a designated and private home office or alternative workspace free from noise or distractions.

Requirements

Bachelor’s degree and one to two years experience in education, administration, marketing, and/or other customer-related services required
Excellent oral and written communication skills
Excellent technology skills (Word, Excel, MS Applications, etc. . .)
Must be results-oriented, able to manage multiple projects, and work well under pressure
Works well independently and with a team
Takes initiative to complete tasks quickly and can troubleshoot student issues by utilizing multiple resources effectively
Highly motivated to help students graduate

Responsibilities

Work with students via phone or email on overcoming problems and/or issues that threaten their success in the university.
Upon enrolling, welcome students to the University immediately upon enrolling to help the students register for courses, explain the program, answer questions, discuss Orientation, and more.
Replies to student inquiries within 24 business hours and proactively reaches out about registration, course planning, participation, etc. to provide an exceptional student experience.
Provides guidance on academic completion, discusses best practices on time management, and coaches students on utilizing institutional resources.
Collects, organizes, and analyzes information about students through records, tests, emails, interviews, and professional resources to appraise their interests, aptitudes, abilities, etc., for educational planning.
Compiles and studies educational information to provide guidance.
Assist students in making and carrying out their educational objectives.
Assist students with registration, book ordering, research techniques, and follow-up activities.
Assist in developing student resources
Performs other administrative duties as needed.