New Product Operations Lead, Coworking

Industrious•Boston, MA

2d•$120,000 - $140,000•Hybrid

About The Position

We’re looking for a Product Manager, Coworking New Products to play a critical role in evolving the next chapter of Industrious Coworking Memberships. How teams gather and collaborate in person is evolving: how often they meet, where they choose to work, and how they want to connect are all shifting. This high-impact role will be at the center of shaping how our Non-Private Office (NPO) products adapt to support individuals and teams in the years ahead. They’ll develop new membership types, in addition to managing the existing NPO product set (Access, Virtual Memberships, Meeting Rooms, and Day Passes). You’ll be directly responsible for the revenue of the NPO business. You’ll report directly to our Senior Director, Coworking New Products, and will work closely with our Chief Product Officer. You think using our product and spending time with customers in the office is an important part of running our business. If you’re successful, you’ll be a key part of making the future of work a reality. This role is a hybrid role and you’ll spend 2-3 days a week in the office spending time with our customers. Strong preference for NYC, Boston, or Austin based candidates.

Requirements

5+ years of senior-level operating experience in multi-unit management positions in F&B, retail, hospitality, or other high-growth or scaled, consumer-facing environments.
Proven cross-functional execution; you’ve successfully led complex initiatives and projects across multiple departments (e.g., Tech, Operations, Finance) and delivered measurable results.
Financial fluency; you are comfortable reading a P&L, can build a business case for new products, and anticipate the business implications of strategic decisions.
Strong analytical skills. You are proficient in data visualization and analysis tools (e.g., Looker, Tableau, or Excel) and have a proven ability to turn complex datasets into a clear human story.
A hands-on, entrepreneurial approach with a bias for action and a track record of driving tactical deployment and execution in an operational setting.

Responsibilities

Own the revenue streams for our Non-Private Office (NPO) products in North America. You’ll deliver against ambitious revenue targets.
Develop and execute pricing strategies, including dynamic ones, for our memberships and products including our On Demand and membership products.
Leverage AI to expand and streamline our sales pipelines to drive results.
Partner with Area Sales leads and Member Experience Managers to drive NPO sales and to deliver on the product.
Directly support or lead sales as needed (e.g. enterprise clients, broker-referred leads, high revenue impact).
Manage our highest impact accounts and partner with the operations team to support them in delivering an incredible experience to our most complex NPO customers.
Use data sets (both quantitative and qualitative) to drive insights on our business and future product development.
Establish and track toward our NPO OKRs for NPO performance.
Analyze performance trends to tell the story of the needs of our customers and our members. Share insights with the rest of the company that drive decision making.
Gather qualitative feedback from members through conversations and analysis of data sets to really understand the needs of our customers.
Lead the execution and roll-out of new membership and product pilots and launches iterating rapidly based on user feedback and financial performance.
Work with our Design and Unit Operations teams to make physical product improvements that will optimize our NPO product experience and growth.
Support in defining the Digital Product roadmap for NPO products, specifically focusing on tools for pricing, booking, and member experience. Own the day to day execution of product roll outs in partnership with the digital team.
Serve as the key subject matter expert for NPO products, and manage all NPO related projects and initiatives across multiple departments.
Work closely with our G2M team to successfully deploy new product types, and to gather feedback for product iteration.
As the revenue owner for NPO, you’ll partner with our FP&A and Accounting teams to manage reporting and forecast annual revenue.