Principal Product Operations Lead

Tricentis • Austin, TX

2d • Hybrid

About The Position

Are you an experienced product operations or product management leader with a passion for building systems that help teams deliver better products faster? If so, Tricentis has a Principal Product Operations Lead role that might be right for you. With the industry's #1 Continuous Testing platform, Tricentis is recognized for reinventing software quality. Through agile test management and advanced test automation optimized to support 150+ technologies, we provide automated insight into the business risks of your software releases—transforming testing from a roadblock to a catalyst for innovation. The result is accelerated software delivery speed, improved cost efficiency, and reduced business risk. The Principal Product Operations Lead will report to the VP Product Ops & Growth and work with product, engineering, GTM, UX, customer experience, and data teams to build the operating foundation for Product. You'll establish clear, repeatable processes for planning, execution, launches, and reporting that teams actually use. Your focus is making Product run more consistently and efficiently for a portfolio of test management and automation tools used by some of the largest, most complex organizations in the world. What you'll be doing The Principal Product Operations Lead owns building and running the operating system for Product.

Requirements

• 7-10 years in product management, product operations, or strategy
• High-growth SaaS or enterprise software background
• Strong systems thinking and process design
• Can influence people you don't manage
• Comfortable in messy environments, good at making them simpler
• Experience selecting and implementing tools across a product org
• Data analysis and dashboard development
• Product launch and GTM coordination

Nice To Haves

• Hands-on partner who gets involved early, listens, and simplifies things
• Brings structure and pushes for decisions when things stall
• Can operate as extension of Product and GTM teams
• Comfortable with direct conversations at all levels including c-suite
• Ships things rather than letting projects sit in pilot
• Knows when to add process and when not to
• Built processes people actually used (not just PowerPoint decks)
• Built systems from scratch in high-growth environments
• Good candidates come from: Product Operations in a scale-up (strong preference)
• Strategy or Business Operations where you implemented systems, not just made recommendations
• Management consulting (McKinsey, Bain, BCG) if you've moved to industry and executed
• Senior Product Management where you spent time on process and systems
• We care more about how you think and execute than your job title.

Responsibilities

• Product Planning and Launch Execution - establish cross-product roadmaps with clear milestones and owners, build quarterly planning cadence, coordinate launches from planning to post-launch, and create executive visibility through roadmap reviews and business reviews
• Tools and Data Cleanup - own the Product tools stack (Jira, Productboard, etc.), get data clean and consistent across products, reduce PM process overhead, and make smart buy/build/replace decisions to ensure tools are useful
• Cross-functional Coordination and Handoffs - strengthen how Product works with PMO, GTM, Post-Sales, CX, and Finance by aligning teams on priorities, clarifying roles and responsibilities, and streamlining handoffs between functions
• Customer Feedback Infrastructure - build systems that capture and connect customer feedback to roadmap decisions, set up structured channels across CX, Sales, and Support, establish repeatable beta and early access processes, and track which features drive retention and which gaps cause churn
• Metrics to Measure and Drive Adoption - define and operationalize metrics to run Product (feature adoption, usage, customer retention, NRR, time to value), work with Product teams and BI team to build dashboards leadership checks regularly, and make progress obvious from the data

Benefits

• Market conform salary + success-oriented bonus.
• Supportive and engaged leadership team.
• Career path and professional and personal development.
• 401(k) plan, full benefits package available.
• Company paid Disability and Life Insurance.
• Hybrid work environment.
• Potential to visit one of our many offices around the world including in Austria, Australia, Belgium, Denmark, Germany, India, Netherlands, Singapore, Switzerland, Poland, United States, and the UK.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees