New Patient Scheduling Coordinator Bilingual

The Oncology Institute•Cerritos, CA

33d•$21 - $22

About The Position

At The Oncology Institute of Hope & Innovation, Patient Scheduling Coordinators are the first connection for patients starting their cancer journey, ensuring they feel supported from the very beginning. Guided by our mission to heal and empower through compassion, innovation, and state-of-the-art care, you'll play a vital role in delivering a welcoming and patient-centered experience. The New Patient Scheduling Coordinator is responsible for patient scheduling services including phone calls, patient registration, and scheduling new patients.

Requirements

Ability to utilize computer-based online scheduling programs.
Knowledge of insurance company's procedures and policies.
Knowledge of HIPAA rules & regulations preferred.
Knowledge of medical terminology. Medical Oncology preferred.
Proficiency in Microsoft Office, Word, Excel, and Internet.
Excellent customer service skills.
Excellent verbal and written communication skills.
High School Diploma or equivalent.
Minimum one year of related scheduling experience.
Bilingual in Spanish and English

Nice To Haves

Oncology experience strongly preferred.

Responsibilities

Answer incoming calls from potential patients and referral sources.
Manage patient calls within expected volume levels and key performance metrics.
Monitor and complete patient call backs, as necessary.
Register new patients; obtains all relevant demographic and insurance information.
Schedule new patients' referrals received via fax or provided by new insurance contracts.
Mail or email new patient paperwork in a timely manner.
Cross-train in other job duties as time allows and as coordinated with management.
Responsible for daily duties assigned by supervisor/manager.
Work within Excel logs for patient information recordkeeping.
Perform additional projects as needed, such as transition of care per incoming contracts, or other duties as requested by supervisor, manager, or administrator.