Patient Scheduling Coordinator

Rural Psychiatry Associates•Grand Forks, ND

8d•Onsite

About The Position

Patient Scheduling Coordinator - Help Improve Access to Mental Health Care! Rural Psychiatry Associates is seeking a Patient Scheduling Coordinator to join our growing team! If you are highly organized, detail-oriented, and passionate about delivering exceptional patient care, this is your opportunity to make a meaningful impact in mental health services. Why Join Us? At Rural Psychiatry Associates , our mission is to provide high-quality mental health care to communities that may not otherwise have access to these essential services. Through both in-person and telemedicine care, we serve patients of all ages across North Dakota, South Dakota, Montana, Minnesota, Utah, and Alaska in hospitals, clinics, schools, and senior living facilities. As a Patient Scheduling Coordinator , you will play a vital role in ensuring a seamless scheduling process, helping patients access the care they need while supporting our healthcare providers in optimizing their schedules. The Role: What to Expect Location: Based in our Grand Forks, ND office. Schedule: Full-time, Monday - Friday. Collaborative Support: Work closely with patients, healthcare providers, and administrative teams to coordinate efficient patient scheduling.

Requirements

High school diploma or equivalent required.
Experience in scheduling appointments, preferably in a healthcare setting.
Strong communication skills, both written and verbal.
Attention to detail with the ability to multitask in a fast-paced environment.
Proficiency in electronic health record (EHR) systems and general computer skills.
Ability to maintain patient confidentiality and adhere to HIPAA regulations .
Highly organized, self-motivated, and able to work independently.
Strong time management and prioritization skills .
Willingness to learn and adapt to new technologies.

Responsibilities

Appointment Scheduling: Efficiently schedule patient appointments, optimizing provider availability.
Patient Communication: Provide exceptional customer service by assisting patients with scheduling inquiries and appointment-related concerns.
Record Management: Maintain accurate and up-to-date appointment records while adhering to confidentiality and HIPAA guidelines.
Coordination & Follow-Up: Ensure smooth patient flow by coordinating follow-up care and rescheduling as needed.
Insurance & Demographics: Accurately input and verify patient demographic and insurance information.
Telehealth Support: Maintain a thorough understanding of telehealth technologies to facilitate virtual appointments.
Administrative Support: Assist with additional scheduling and clerical tasks as needed.