New Patient Scheduler (Part-Time)

Inception Family Career•Houston, TX

About The Position

New Patient Scheduler – Bilingual / Spanish (Part-Time) Our New Patient Scheduler Bilingual / Spanish will ensure positive and proactive communications with prospective and existing patients via inbound and outbound telephone calls and email. The communication should be aligned and with the focus on providing the best possible patient experience at all times. This position handles all new patient inquiries, obtains patient registration, and reports weekly and monthly data (inquiries and registrations) as requested.

Requirements

High School Diploma required
Bilingual (Spanish) strongly preferred
1–2 years patient contact/scheduling experience
Demonstrated knowledge of HIPAA compliance and requirements
Ability to exhibit computer proficiency in Microsoft and EMR platforms and programs
Superior organizational and time management skills
Soft skills must include empathy and compassion.
Must be open to training to ensure the individual is the subject matter expert in proactive fertility care.

Responsibilities

Timely answering of all telephone inquiries from potential new patients.
Delivers superior patient service on all inbound and outbound calls/contacts, emails, and/or chat sessions.
Instructs patients desiring new patient appointments to complete required registration forms (either by internet, email, fax, or mail).
Logs patient calls daily.
Routes registration forms to appropriate contact at each location and/or business office representative.
Maintains monthly log for new patient referral spreadsheet.
Mails new patient packet to potential new patients when requested.
Assists supervisor as needed.
Maintains patient confidentiality.
Other duties as assigned.