New Patient Liaison (Part Time)

US Fertility•,

2d•$22 - $25•Remote

About The Position

US Fertility, a leading partnership of physician-led fertility practices, is seeking a New Patient Liaison to join their remote team. This part-time role involves responding to patient inquiries, providing information about fertility services, scheduling consultations, and acting as a guide during initial patient interactions. The position emphasizes collaboration, empathy, and a commitment to improving the patient experience. The role offers an opportunity to grow within a nationally respected organization while staying connected to patients and teams.

Requirements

Minimum of 3 to 5 years of experience in customer service, patient access, call center, or healthcare-related roles.
Demonstrated ability to communicate with empathy, professionalism, and clarity—especially in sensitive or emotional situations.
Strong active listening skills and the ability to explain information in a clear, supportive, and patient-centered manner.
Excellent verbal and written communication skills.
Strong attention to detail with the ability to accurately document information in multiple systems.
Ability to work independently while collaborating effectively within a team environment.

Nice To Haves

Associate or bachelor’s degree preferred.
Experience in healthcare, patient scheduling, or fertility services is strongly preferred.
Bilingual skills are a plus.

Responsibilities

Respond to inbound calls and digital inquiries from prospective patients seeking fertility services in a timely, professional, and compassionate manner.
Provide clear, accurate information regarding fertility services, scheduling processes, and next steps, while addressing patient questions with empathy and sensitivity.
Schedule new patient consultations accurately based on provider availability, patient needs, and established protocols.
Serve as a trusted guide for patients during their initial interaction, recognizing that many callers may be experiencing emotional stress or uncertainty.
Coordinate with clinical teams, practice staff, and leadership to ensure a smooth transition from initial contact to scheduled care, particularly when special circumstances or complex needs arise.
Accurately document all patient interactions, relevant details, and scheduling outcomes in designated systems to ensure continuity of care and data integrity.
Prepare reports and manage workflows for specialized patient populations, including oncology patients and partner-program participants with enhanced benefits.
Maintain compliance with HIPAA, patient privacy standards, and all organizational policies and procedures.
Participate in quality assurance activities, training, and coaching to continuously improve patient experience, communication skills, and operational accuracy.
Conduct timely and appropriate follow-up with patients as needed to support access to care and completion of scheduling.