New Neighbor Success Manager

Flow • Miami, FL

46d • Onsite

About The Position

At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.

Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.

About the Role
The New Neighbor Success Manager will lead and scale the Neighbor Success Team at one Flow community, ensuring every prospective and new resident receives a world-class, consistent, and deeply personalized experience from first interaction through move-in and early residency. This role blends high-volume leasing production with daily team leadership: setting the focus for the day, coaching tours and closes, enforcing pipeline discipline, and driving pace-to-goal performance. You will protect the Flow standard — clear, warm, high-touch communication and a consistent move-in experience — while ensuring the team operates with urgency and accountability. Schedule: This is an on-site leadership role that requires a flexible schedule, including weekends, to ensure peak leasing coverage and uphold standards.

Requirements

• 5+ years of leadership experience in consultative sales, customer success, hospitality management, real estate operations, or related client-facing functions; multifamily/resident experience strongly preferred.
• Exceptional communication, presentation, and interpersonal skills.
• Tech-forward mindset; comfortable with CRM dashboards, analytics, automation tools, and operational workflows.
• Proven ability to coach performance, run a daily cadence, and drive outcomes through KPIs.
• Strong CRM fluency and comfort with funnel metrics, reporting, and follow-up discipline.
• High presence and floor leadership; calm under pressure; solutions-first.
• Flexible schedule required, including weekends and occasional evenings as business demands.
• High-ownership mentality: first in, last out when needed, stays in it until the job is done.

Responsibilities

• Lead daily huddles to align on priorities, pace, coverage, and the plan for the day, ensuring the team is clear on goals and execution.
• Own floor leadership during peak hours: manage walk-ins, protect tour coverage, remove blockers in real time.
• Build a consistent daily rhythm: pipeline reviews, follow-up audits, tour debriefs, and end-of-day recap.
• Own weekly and monthly leasing targets for the property (leases signed, occupancy pacing, and revenue/price discipline as directed). Lease alongside the team; expected to close a meaningful share of leases while leading execution.
• Coach consultative selling: discovery, objection handling, urgency, and closing — every strong conversation ends with a clear next step.
• Maintain strong CRM hygiene with accurate stages, notes, tasks, and follow-up timing, operating with a “no lead left behind” standard.
• Manage the funnel end-to-end (lead → tour → app → approval → signature) and drive rapid corrective action when conversion slips.
• Use data and CRM insights to forecast pace, diagnose constraints, and improve productivity and conversion outcomes.
• Provide weekly reporting to leadership: pace-to-goal, funnel health, wins, risks, and a clear action plan.
• Develop broker, relocation, and employer relationships to generate incremental demand (not purely reactive leasing).
• Support local outreach/events that reliably convert into tours and applications.
• Partner cross-functionally with leasing and property operations to ensure unit readiness, seamless move-ins, and timely resolution of leasing-related escalations.
• Escalate constraints early (inventory gaps, pricing friction, process breakdowns) with proposed solutions and owners.
• Deliver a consistent, high-touch prospect-to-move-in experience aligned with Flow’s voice and service standards.
• Set the standard for communication quality, responsiveness, professionalism, and follow-through across the onsite team.
• A predictable daily operating system is in place, including huddles, pipeline discipline, follow-up audits, and a consistent coaching rhythm.
• Success looks like a predictable daily operating system with consistent huddles, strong pipeline discipline, regular follow-up audits, and a steady coaching rhythm.
• Pace-to-goal is clear each week; risks are surfaced early with a concrete recovery plan.
• Conversion improves (tour-to-app, app-to-approval, approval-to-signature), and CRM accuracy is consistently high.
• The team performs with urgency and accountability even when senior leadership is offsite.

Benefits

• Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)
• Paid time off and 13 paid holidays
• 401(k) retirement plan
• Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
• Access to HSA-compatible plans
• Pre-tax commuter benefits
• Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed