New Family Coordinator

BK Healthcare Management•Kansas City, MO

7d•Onsite

About The Position

The New Family Coordinator plays a vital role in overseeing and coordinating the full client intake and start of care process across allocated entity/entities. The Client Growth Coordinator is responsible for optimizing the conversion of clients leads into active clients by ensuring efficiency across intake, authorization, assessment, and service initiation while maintaining full compliance with insurance and company requirements. The New Family Coordinator collaborates with multiple departments to facilitate the timely start of care, ensuring clients are progressed through each stage of the pipeline efficiently, supporting both company growth and a high-quality family experience.

Requirements

Proficiency in documentation, organization and tracking skills
Exceptional attention to detail
Decision making
Ability to multitask
Positive attitude
Computer proficiency
Quick learner and ability to work in a fast-paced work environment where deadlines have to be met.

Nice To Haves

Bachelor�s or Master�s degree in Social Sciences or related field preferred
Experience in healthcare intake, ABA, care coordination, or client-facing operations preferred
Familiarity with insurance, authorization, and healthcare processes preferred

Responsibilities

Owns and manages all client leads, ensuring efficient progression from initial contact through start of care
Coordinates and oversees the intake process, ensuring all required documentation is collected, complete, and compliant
Ensures timely scheduling and completion of initial assessments in collaboration with the Assessment Specialist BCBA
Tracks and facilitates authorization processes, ensuring submissions, follow-ups, and approvals are completed efficiently
Coordinates with recruitment/sourcing and HR to support timely and appropriate staffing for each client
Ensures an efficient and smooth start-of-care experience for families
Maintains ongoing communication with families to provide updates, set expectations, and ensure engagement throughout the onboarding process
Tracks and monitors the full client pipeline, including intake, assessment, authorization, staffing, and start of care
Identifies delays, drop-off points, and barriers, and takes action to resolve or escalate them
Develops and maintains systems to track client progress, conversion rates, timelines, and overall pipeline performance
Achieves key performance indicators (KPIs), including a minimum of 20 assessment authorizations and 80% start-of-care conversion rate in a given month
Identifies process gaps and develops strategies under the guidance of the Director of Marketing and Patient Advocacy to improve efficiency, scalability, and consistency of the client onboarding process
Contributes to building and refining workflows that support company growth
Collaborates with Marketing, Clinical, Recruitment, and Regional teams to align on priorities, timelines, and client needs.
Maintains and supports existing referral relationships through professional and consistent communication
Participates in team meetings and integrates feedback to improve processes and outcomes.
Adheres to all company policies and procedures, upholds ethical and professional standards, maintains client confidentiality, ensures HIPAA compliance, and complies with all relevant local, state, and federal regulations
Demonstrates behavior that is aligned with the company core values

Benefits

Competitive compensation and benefits package
Friendly office environment!
Great exposure to the emerging field of Applied Behavior Analysis (ABA)
A rewarding position seeing the results of children with ASD reach their full potential
Full Benefits package
Health insurance paid 95% by the company
Dental, Vision, and Life Insurance
401K with a company match
Holiday Pay
PTO