New Equipment and Modernization Operations Manager

Otis • San Francisco, CA

12d

About The Position

We are made to MOVE you. Moving 2.3 billion people a day, Otis is the World’s leading provider of elevators, escalators, and walkways. We give people freedom to connect in a taller, faster, smarter world. Otis Elevator Company is searching for a highly motivated New Equipment and Modernization Operations Manager to lead a high performing team within the San Francisco operating territory (OT). The New Equipment and Modernization Operations Manager will provide leadership of the new equipment and modernization business and team, including sales, field management, customer satisfaction within the San Francisco operating territory (OT). The candidate will have responsibility for the activities related to maintaining current customers and expanding the existing portfolio. This work is to be fulfilled in a manner which achieves customer satisfaction as well as the strategic business objectives of the region. This role has a direct reporting partnership with the General Manager of San Francisco.

Requirements

• Bachelor’s degree highly desired, with 5 years of experience OR Technical or Vocational degree, with 8 years of relevant experience
• High school, or equivalent, plus 10 years of relevant experience
• Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions
• Multiple years of experience in various assignments within the Company, in the Elevator industry, or in another service-oriented business
• 5+ years people leadership experience in the elevator industry, or related industry
• Strong desire for candidates who have a proven track record of meeting financial goals and objectives
• 5+ years elevator industry management experience required
• Ability to work in a highly team-oriented and dynamic environment
• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
• Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
• Strong leadership skills, goal-orientated, and self-motivated with excellent time management and organizational skills
• Knowledge and strict enforcement of company EH&S policy and processes

Responsibilities

• Lead the NE/MOD operations for the operating territory to drive business plan in support of the Operating Unit’s financial and non-financial objectives and support the implementation of territory operations initiatives
• Model Otis leadership behaviors to enable high morale of operating territory colleagues and demonstrate Otis’ cultural beliefs and best practices
• Establish and maintain customer centric partnerships through leading with pace, quality, and developing high performing teams to continue strong customer loyalty
• Develop and manage operational budget in partnership with General Manager through asset management, consistent billing, and manage expenditures for the most cost-effective results
• Ensure branches are in compliance with CPM17 and GS110 policies
• Drive NE QOP callback rate
• Ensure kick off meetings and target hours assigned prior to start of the project
• Provide on-going training, development, and leadership to the new equipment and modernization operations team
• Provide technical direction to field operations staff and participate in large bids
• Responsible for the quality of all new installations in designated territory
• Investigate and resolve all critical customer issues with the use of Otis and non-Otis products
• Report and present on recommendations for all product designs and performance requirements
• Monitor field tests as well as first inspection and data reports
• Consult with construction superintendents, constructors, and adjusters regarding problems encountered with product performance
• Proactively aid the region in regard to the malfunctioning of equipment
• Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe
• Drive a safety culture throughout territory through communication, discipline, recognition and train
• Ensure compliance with safety requirements including daily JHA, hoisting and rigging plans, critical steps in process audits, FSE’s, FPA’s
• Engage with local business agents proactively in partnership with Otis’s Labor Relations team

Benefits

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
• Enjoy three weeks of paid vacation, along with paid company holidays
• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
• Life insurance and disability coverage to protect you and your family.
• Voluntary benefits, including options for legal, pet, home, and auto insurance.
• We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
• Pursue your educational goals with our tuition reimbursement program.
• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.
• Relocation assistance may be available for out-of-market candidates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees