Modernization Manager

ConnectWise • Tampa, FL

1d • Hybrid

About The Position

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! General Summary: The Modernization Manager is a key member of the ConnectWise post-sale organization responsible for executing strategic initiatives designed to transform our partners’ legacy solutions and services into our modernized ConnectWise Stack. This role combines technical expertise with business acumen to drive digital transformation that sets our partner’s up for long-term success.

Requirements

• Ability to take complex scenarios and manage the derived solution
• Ability to work independently on projects and processes with general supervision
• Ability to situationally adapt and understand new technology/processes
• Willingness to work in a team environment
• Strong organizational and customer service skills
• Professional presence suitable for interaction in meetings, in-person, or via email
• Excellent presentation and communication skills
• Bachelor’s degree in related field or equivalent business experience.
• 5+ years of relevant experience

Nice To Haves

• Experience with Salesforce and Gainsight

Responsibilities

• Assess a partner’s readiness to migrate from Automate to RMM.
• Manage accountability through a guided onboarding experience
• Initiate nurture campaigns based on migration progress
• Assist in problem solving as issues arise throughout the migration process with the goal of expanding and optimizing a partner’s usage and long-term success
• Facilitate private and 1: Many migration sessions
• Coordinate cross-functional communication to ensure relationship leaders are made aware of the status of a partner’s migration status.
• Provide frequent feedback and enhancement recommendations for the process

What This Job Offers

• Job Type: Full-time
• Career Level: Manager