Modernization Manager

‎ConnectWise • Tampa, FL

1d • Hybrid

About The Position

The Modernization Manager is a key member of the ConnectWise post-sale organization responsible for executing strategic initiatives designed to transform our partners’ legacy solutions and services into our modernized ConnectWise Stack. This role combines technical expertise with business acumen to drive digital transformation that sets our partner’s up for long-term success.

Requirements

• Ability to take complex scenarios and manage the derived solution
• Ability to work independently on projects and processes with general supervision
• Ability to situationally adapt and understand new technology/processes
• Willingness to work in a team environment
• Strong organizational and customer service skills
• Professional presence suitable for interaction in meetings, in-person, or via email
• Excellent presentation and communication skills
• Bachelor’s degree in related field or equivalent business experience.
• 5+ years of relevant experience

Nice To Haves

• Experience with Salesforce and Gainsight

Responsibilities

• Assess a partner’s readiness to migrate from Automate to RMM.
• Manage accountability through a guided onboarding experience
• Initiate nurture campaigns based on migration progress
• Assist in problem solving as issues arise throughout the migration process with the goal of expanding and optimizing a partner’s usage and long-term success
• Facilitate private and 1: Many migration sessions
• Coordinate cross-functional communication to ensure relationship leaders are made aware of the status of a partner’s migration status.
• Provide frequent feedback and enhancement recommendations for the process

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level