New Development Portfolio Manager

American Homes 4 Rent • Seattle, WA

1d • Onsite

About The Position

The New Development Portfolio Manager is responsible for an assigned territory providing guidance and local operational support to the AMH Development Team throughout the new home community onboarding process to support successful openings and ongoing management of maintenance, appearance, and performance. Monitors and documents resident compliance with community rules and regulations to support community standards. Manages vendor performance and communicates expectations and scope requirements to ensure work is completed to company standards. Collaborates with cross functional business partners to support vendor RFPs, scopes, agreements, and invoice processing. Partners with internal stakeholders (e.g., Property Management, district teams, regional partners, National Portfolio Manager, etc.) on community maintenance initiatives to improve performance, evaluate quality standards, and support best-practice development. Assists with the development and management of the community operations budget, monthly reporting, and partners with Property Operations for cost saving strategies. Serves as a local representative of the company in each community.

Requirements

• High school diploma/GED required
• Minimum five (5) years of progressively responsible roles in a related background including proven experience in comparable field
• Valid driver's license and satisfactory driving record required
• Intermediate knowledge of Microsoft Office Suite (Word, Outlook, PowerPoint, and Excel) and Microsoft Dynamics CRM desired
• Excellent planning and organizational skills; ability to switch from task to task effectively
• Ability to deal courteously with office personnel, construction teams, field teams, vendors, and general public/residents
• Excellent verbal and written communication and problem-solving skills
• Strong customer, quality, and results orientation
• Must be able to use discretion and independent judgement
• Must be able to work well independently
• Ability to work non-standard hours as needed
• Will be required to physically tour and evaluate vacant and/or occupied homes
• Ability to lift no more than 50 pounds at a time with frequent lifting or carrying objects weighing up to 25 pounds
• Must be able to operate the following tools: screwdriver, pliers, scissors, allen wrench set, wire snips, adjustable wrench, tape measure, etc.

Nice To Haves

• Bachelor’s degree preferred (Real Estate, Operations Management, Finance, Business)
• Experience in residential construction environments, rental industry, and/or HOA management preferred
• Experience supervising teams preferred
• Experience as liaison between cross functional teams desired
• Community/HOA management experience preferred
• Community Association Manager License preferred

Responsibilities

• Manages the overall curb appeal and functionality of assigned communities.
• Routinely walks sites and communicates any service needs to the appropriate department(s).
• Identifies maintenance needs and communicates them to the appropriate departments and vendors.
• Follows up to ensure work is complete.
• Documents and reports resident violations to Property Management.
• Responsible for vendor performance and communicating the proper scope of work and ensuring completion to company standards.
• Monitors vendor contracts and payment for accuracy.
• Ensures community policies and regulations remain consistent with local ordinances and company standards.
• Establishes business relationships with external partners (e.g., local vendors, realtors, HOA organizations, government entities, etc.).
• Plans and coordinates transitions of AMH Community homes and common areas from AMH Development to Property Management from initial development to full community delivery completion.
• Ensures initial services are established in new home communities, common areas, and amenity facilities (e.g., landscaping, utilities, cleaning services).
• Maintains effective working relationships with AMH Development partners.
• Regularly attends Development meetings and facilitates collaboration between Property Management and Development teams to ensure optimum outcomes for quality appearance and performance of the AMH Communities assigned.
• Optimizes community performance.
• Establishes community budgets.
• Monitors contracts and expenses to ensure costs are in line with market standards.

Benefits

• medical, dental and vision insurance
• flexible spending accounts and/or health savings accounts
• dependent savings accounts
• 401(k) with company matching contributions
• employee stock purchase plan
• tuition reimbursement program
• 9 paid holidays per year
• paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED