New Client Acquisition Specialist

Monge & Associates•Atlanta, GA

6d•Onsite

About The Position

Excellent full-time earning opportunity in a positive team culture, voted one of the Best Places to Work. We do work that matters. We help thousands of innocent injury victims and their families who contact us to help win their injury cases.

Requirements

Proven track record of meeting and exceeding goals consistently.
Ability to easily adapt to changing circumstances.
Highly trainable with a strong work ethic.
Excellent communication skills and the ability to show empathy for the client’s situation.
Minimum of 3 years of experience working at the same place of employment.
Proficiency with Windows-based software and Microsoft Office Suite.
Extremely positive and productive.
Ability to prioritize workload and work efficiently in a highly charged positive team-oriented setting.

Nice To Haves

Bi-lingual is preferred.

Responsibilities

Quickly answer online leads and incoming phone calls and screen the potential client to see if they have a case that we can assist with.
Exhibit compassion and patience with clients to build rapport and represent our firm in a positive and professional manner.
Keep all client records confidential and maintain all of the firm’s core values.
Be motivated and driven to exceed goals and implement feedback from supervisor.
Follow up on retainers, set appointments, and follow up on daily leads.
Complete intake forms accurately, screen clients, and notate all imperative notes for their case.
Speak to potential clients in a professional manner that coincides with our firm’s values and gives a 5-star experience.
Multitask and work on several cases at a time in an efficient manner.
Be punctual and a self-starter.
Possess teamwork skills, willingness to assist peers, and integrity.
Use a computer and manage multiple screens.
Respond relevantly to client needs.
Utilize active listening skills while speaking to clients and take notes simultaneously.
Demonstrate organizational skills and ability to schedule call backs and complete in a timely manner.
Make outbound calls and fill out paperwork without errors.
Work efficiently in a fast-paced environment.