BMW New Car Client Advisor

Hendrick Automotive Group•Charleston, SC

1d•Onsite

About The Position

Sells new or used vehicles at a profit to the dealership, while ensuring customer satisfaction. This role involves greeting customers, determining their vehicle needs, explaining features, demonstrating vehicle operation, suggesting optional equipment, computing sales prices, completing sales paperwork, arranging for delivery and registration, researching vehicle availability, engaging in business development, and addressing customer concerns. The position requires maintaining customer satisfaction standards, a clean and safe work area, accurate timekeeping, adherence to safeguards, demonstrating core values, and complying with company policies and regulations.

Requirements

Prior sales and/or customer service experience desired.
Valid Driver’s License
Intermediate knowledge of Microsoft Office products.
Intermediate ability to learn web applications for customer management.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Regular and predictable attendance.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.

Nice To Haves

GED
Associate Degree
Bachelor Degree
Master Degree
Doctorate Degree
Accounting
Business
Human Resources
Information Technology
3-5 years of work experience
5+ years of work experience
Automobile Salesperson License

Responsibilities

Meets dealership sales goals.
Greets customer and determines make, type, and quality of vehicle desired.
Explains features and demonstrates operation of vehicle in showroom or on demonstration drive.
Suggests optional equipment for customer to purchase.
Computes and quotes sales price, including tax, trade-in allowance, and discount.
Completes paperwork accompanying vehicle sales, including but not limited to, preparing sales slip or sales contract.
Arranges for delivery and registration of vehicle.
Researches availability of models and optional equipment.
Engages in business development.
Addresses customer concerns.
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned

Benefits

Company's Core Values are demonstrated.
Equal Opportunity employer.
Teammates help each other to balance their commitments to family and to the community they represent.
Teammates are empowered and trained to be leaders within our organization.
Integrity is a core value.
Customers are treated as family.
Commitment to exceeding customer expectations.
Commitment to continuing the tradition of success and performance.
Teammates are empowered to overcome obstacles and do what it takes to satisfy customers, lift up fellow teammates and build profits.
Initiative to find ways to achieve success through simpler, better, faster and leaner processes.
Investment in the improvement of teammates.
Development of resources to offer opportunities for personal growth and development.
Strive for excellence in all that we do.