New Business Underwriter I (4439)
About The Position
The New Business Underwriter is responsible for reviewing new business cases and ensuring all requirements are met by following all Choice programs underwriting guidelines. This role involves upholding company policies and procedures, underwriting new cases to ensure submission requirements are met and guidelines are followed, and completing underwriting checklists in the system. The underwriter will also be responsible for obtaining missing information, updating data entry, communicating with brokers and general agencies, logging case progress, ensuring approved cases are sent for quality control, completing case audits, moving approved cases to the correct folders, and sending notifications for approved groups. Additionally, the role requires documenting calls, assisting with updating forms and manuals, testing new programming, and staying current with industry changes and regulations. Regular on-site and/or remote attendance and punctuality are essential functions of the job, along with performing other assigned business tasks.
Requirements
- Firm understanding of the underwriting process.
- Excellent verbal and written communication skills, especially under pressure.
- Ability to handle irate customers in a courteous, patient, calm and positive manner while maintaining a high quality of work.
- Computer literate with proficiency in Microsoft Word, Excel and Outlook.
- Ability to work independently in a fast-paced environment where deadlines are a priority and handling multiple assignments simultaneously is the norm.
- Ability to understand and follow directions.
- Team player and participate in a close team-oriented environment.
- Ability to schedule time to complete miscellaneous projects as assigned.
- Ability to test new programming as needed.
- Ability to pay attention to detail.
- Basic understanding of and ability to follow New Business Underwriting procedures and protocols.
- Willingness to ask questions and seek clarification.
- Open to learning and personal growth.
- Complete at least 5 audits per month.
- Underwrite 90-100% of the monthly average of members and cases.
Nice To Haves
- Additional Competencies: Boss Relationships, Composure, Dealing with Ambiguity, Interpersonal Savvy, Learning on the Fly, Organizing, Perseverance, Problem Solving, Self-Development, Work/Life Balance.
- Refer to the Individual Contributor – Specialist competency addendum for more competencies related to this position.
Responsibilities
- Uphold company policies and procedures as they apply to Choice Administrators programs.
- Underwrite new cases to determine that all submission requirements are received, and all underwriting guidelines are upheld.
- Complete underwriting checklist in system.
- Ensure missing information is received in writing and by the specified deadline.
- Complete any missing data entry based on additional information received.
- Communicate with Brokers and/or General Agencies via telephone or email regarding case status.
- Log case progress in the Underwriting Turnaround Tool in the department’s SharePoint site.
- Ensure all approved cases are sent for quality control.
- Complete case audits.
- Move all approved cases to corresponding iManage folder.
- Send notification of approved groups to GPC or COBRA.
- Document calls in appropriate system for historical purposes and ease of access by other teams.
- Assist with updating forms, letters, and manuals as assigned.
- Test new programming as needed.
- Stay up to date on current industry changes and regulations.
- Perform other business tasks or functions as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
