New Business Implementation Project Manager
About The Position
The Implementation Project Manager leads cross-functional execution of onboarding initiatives for new business opportunities. This role is responsible for developing implementation plans, coordinating project teams, and ensuring operational readiness for new programs within manufacturing operations. This role shifts from individual data execution to owning the full project lifecycle across multiple concurrent accounts — driving governance, managing cross-functional dependencies, and ensuring on-time, on-scope delivery. The Project Manager serves as the primary internal project owner and day-to-day client point of contact during the onboarding process.
Requirements
- Degree in business, engineering, supply chain, operations, project management, or related field.
- 4-6 years of experience managing implementation or operational projects within manufacturing environments.
- Demonstrated experience leading cross-functional project teams.
- Knowledge of project management frameworks such (Agile, PMP, Lean, or Six Sigma)
- Strong leadership, communication, and problem-solving skills.
- Experience working directly with external customers in a project delivery capacity
Nice To Haves
- Project planning and execution
- Cross-functional leadership
- Risk and issue management
- Operational readiness planning
- Stakeholder communication
- Managing competing priorities in a fast-paced, high-volume environment
- Project management platforms (Smartsheet, MS Project, or similar)
Responsibilities
- Own end-to-end onboarding/implementation projects from contract award through go-live and post-launch stabilization, ensuring deliverables are met on time and within scope.
- Conduct formal project close-out activities including go-live sign-off, post-implementation reviews, and transition to ongoing account management.
- Develop comprehensive project plans including schedules/milestones, resource assignments, risk registers, and communication plans tailored to account complexity.
- Ensure adherence to implementation processes, project governance standards, and required documentation.
- Manage scope changes through a defined change control process, assessing impacts and obtaining appropriate approvals.
- Lead cross-functional teams (e.g., Sales, Operations, Engineering, Supply Chain/Logistics, IT, Finance, Customer Service) to align on account setup requirements and resolve blockers.
- Assign, direct, and review the work of Implementation Analysts and Senior Analysts supporting projects, ensuring quality and timeliness.
- Integrate analytical insights from Implementation Analysts into project planning and day-to-day decision-making.
- Proactively identify and manage project risks, issues, and dependencies; develop mitigation plans and escalate to the Director when necessary.
- Facilitate key governance routines such as kickoffs, stakeholder/steering committee check-ins, and go/no-go reviews.
- Ensure operational readiness including production capacity, staffing, equipment, and system integration to support successful launch.
- Ensure data integrity and completeness across onboarding deliverables (e.g., account configuration, pricing, product catalog, and system setup).
- Serve as the primary project point of contact for new customers during onboarding, setting expectations and driving timely decisions.
- Provide regular status updates and reporting on project health indicators and key milestones using established PM tools and dashboards.
- Contribute to the development and continuous improvement of implementation methodologies, templates, and PM standards.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
