New Accounts Representative-Banking

RNB State Bank • Rawlins, WY

2d • Onsite

About The Position

RNB State Bank is looking for a driven, reliable, professional employee who wants to make a difference and provide exceptional customer service for our clients and in our community. If your goal is to build a career that is impactful & fulfilling, consider joining the dedicated team. The New Accounts Representative serves as a primary point of contact for Bank customers and is responsible for creating a welcoming, helpful, and professional experience. Opens and services accounts, listens carefully and asks questions to understand customer needs, recommends appropriate Bank products and services, answers questions and takes ownership of resolving account in an efficient, timely, friendly, and courteous manner.

Requirements

• High school diploma or general education degree (GED); one to three months related experience and/or training; or equivalent combination of education and experience.
• Exceptional customer service skills.
• Ability to maintain a high level of confidentiality.
• Attention to detail with high degree of accuracy.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to write clear and professional correspondence.
• Ability to communicate respectfully in person, by telephone, and in writing.
• Ability to actively listen, ask relevant questions, explain products, procedures and next steps in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense and sound judgement to understand customer needs, research routine issues, evaluate available solutions, solve problems within established procedures and determine when escalation or assistance from another employee or department is appropriate.
• Knowledge of Word Processing software.

Nice To Haves

• Prior customer service, sales or banking experience is preferred.

Responsibilities

• Provides clear, polite and professional communication in-person, via phone, chat, and email to internal and external customers.
• Explains the different types of products available to customers and suggests the most appropriate one for their needs.
• Establishes proper identification of customer(s) and completes necessary forms requiring customer's signature.
• Inputs new account information or data changes into the online system.
• Takes orders for checks and deposit slips.
• Answers telephone calls regarding accounts.
• Mails or sends through Synergy the necessary documents to customers requesting to open a new account or change an existing account through Adobe Sign.
• Assists customers with online banking questions and enrollments.
• Maintains monthly records of all accounts opened and closed.
• Performs all functions related to Safe Deposit Boxes.
• Processes stop/hold payment orders, applies charges and notifies other departments.
• Assists customers in balancing their DDA accounts.
• Assists customers in changing PIN numbers on Bank ATM/Visa debit cards upon customer's request.
• Performs all functions relating to Certificates of Deposits and IRAs including ensuring that the correct interest payments are made and the interest notices are correct before mailing to the customer.
• Establishes automatic internal account transfers for customers.
• Establishes sweep accounts with proper authorization and documentation.
• Performs Customer Call Backs on new account opening satisfaction and log the results of those calls.
• Performs all functions related to Christmas Club and Vacation Club accounts and mails the Club checks to customers.
• Handles 1099's at year-end and makes necessary corrections.
• Provides notary service.
• Promotes Bank services and cross-sells Bank products.
• Maintains the proper level of new account kits.
• Prints new accounts reports from Synergy.
• Performs all other duties as assigned.

Benefits

• 401(k) plan with company contributions
• Medical, Dental and Vision Insurance
• Supplemental insurance options
• Heath Savings Account with company contribution
• Employer paid Life/LTD
• AD&D Insurance
• Paid Vacation, Sick and Holiday time
• Flexible Spending Account
• Professional Development Resources/Tuition Reimbursement
• Employee Assistance Program
• An annual bonus may be paid to eligible employees based on company & individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED