4400- NEW ACCOUNTS -CUSTOMER SERVICE REPRESENTATIVE I

RCB Bank•Blackwell, OK

1d•Onsite

About The Position

This role plays a vital part in delivering exceptional customer service to new and existing RCB bank customers. The representative is responsible for accurately opening, maintaining, and servicing deposit accounts; responding to customer inquiries; and educating customers on bank products and services. This position serves as a frontline ambassador of the bank, focused on building relationships with customers and supporting the branch in sales and service goals. In addition to traditional CSR responsibilities, this role serves as a key line of defense and fraud detection and prevention at the new accounts desk. The representative must maintain strict adherence to procedural, regulatory, and documentation standards to safeguard the bank, reduce risk, and ensure the accuracy and compliance of all account-related records.

Requirements

Minimum one (1) year of proven customer service experience
Basic clerical skills with the ability to manage multiple tasks effectively
High school diploma or GED

Nice To Haves

Strong customer service and interpersonal and communication skills.
General understanding of deposit account structures, bank products, and customer service processes.
Knowledge of new account documentation requirements, CIP and regulatory expectations, and standard account opening procedures.
Ability to identify fraud indicators and follow fraud-prevention and escalation procedures.
Cares about your community and has a desire to be involved.
Previous experience in banking, including knowledge of banking processes, bank products, services, and regulatory requirements
Previous CSR experience

Responsibilities

Serve as a frontline representative for the bank, providing courteous, knowledgeable, and timely assistance to customers in person, by phone, or electronically; listen to customer needs, identify new opportunities for improved financial solutions, and educate customers on RCB bank products, services, and digital banking tools.
Open and service consumer and business deposit accounts, executing all CIP requirements and adhering to all applicable laws and regulations.
Work with customers to resolve questions and concerns, escalating to appropriate supervisor or department, as necessary.
Review account information, identification, documentation, and customer-presented materials to identify inconsistencies, high-risk indicators, or potential fraud; follow established procedures for escalating suspicious behavior, questionable documentation, or unusual activity.
Ensure compliance with fraud-mitigation practices.