Loan Processing Moody Branch

METRO BANK•Moody, AL

16d•Onsite

About The Position

The New Accounts Representative (NAR) plays a vital role in customer interaction, requiring strong verbal and interpersonal skills to effectively and tactfully engage with all types of customers. The NAR must embody honesty, fairness, a high energy level, a positive outlook, and integrity in all dealings. A professional appearance, adhering to the Company dress code, is expected. This position has a major emphasis on New Accounts Representative duties, with customer service and back-up Teller duties as needed. The role will also assist with Loan Processing duties as required.

Requirements

Proficiency with 10 key touch
Microsoft Office (Excel, Word, and Outlook)
Ability to learn banking software applications (Bankpac, Document Management, Deluxe Order Pro)
Ability to work flexible or extended working hours to meet bank needs
Demonstrate good attendance and punctuality
Customer service skill with effective problem solving abilities
Ability to maintain composure and convey a positive attitude while interacting with customers and internal workers
Outstanding listening and communication skills, both written and verbal
Ability to quickly learn banking products (checking, savings, certificate of deposit, IRAs, and safe deposit box regulations)
Quickly learn policies, procedures and regulatory guidelines for compliance and job duties
Must be self-motivated, goal oriented and a team player
Excellent organizational skills with the ability to prioritize workload
Ability to multi-task in a fast pace work environment while maintaining accuracy and attention to detail
Ability to read, process, and understand a variety of customer request accurately and efficiently in compliance with Bank policy, procedure
Expected to be aware of risk within their area
Observing all policies, procedures, laws, regulations, and risk limits specific to job role
Ability to recognize violations and report to the appropriate department authority in a timely fashion
Must be able to quickly learn and understand legal documents related to various accounts such as POA’s and Trust Documents
1-3 years customer service or banking experience
High School Diploma or equivalent required

Nice To Haves

Knowledge of banking software applications (Bankpac, Document Document, Deluxe Order Pro)
Knowledge of banking products (checking, savings, certificate of deposit, IRAs, and safe deposit box regulations.)

Responsibilities

Greet Customers
Open Various Bank Accounts as well as Safe Deposit Box
Process transactions related to IRA’s, CD’s, and other banking accounts
Issue Debit Cards
Review/audit department work
Balance credit card cash advances
Process check orders
Review imaged paperwork from Account Folio
Inventory department supplies
Responsible for general mail and overnight mail logs
Inventory and audit official check and money order stock supply
Balance Safe Deposit Boxes, Negotiable Collateral, Metro Advantage Report and IOLTA report
Assist with review and completion of annual IRA Required Minimum Distributions and various related Tax forms
Assist with Annual mailing of Safe Deposit Box Statements, logging payments etc.