Neuroscience Specialist – Harrisburg, PA (Hanover, PA, Lancaster, PA, York, PA)
About The Position
Otsuka America Pharmaceutical Inc. is a global healthcare company dedicated to creating new products for better health worldwide. The company focuses on pharmaceutical products for unmet medical needs and nutraceutical products for everyday health. In an evolved customer engagement model, the Neuroscience Specialist engages healthcare providers (HCPs) using various tools (in-person, virtual, digital) to offer expertise on products and their approved conditions. This role aims to enhance patient, caregiver, and HCP experiences by focusing on local care delivery and improving patient care. The Neuroscience Specialist will report to the Area Business Lead and collaborate with Medical Science Liaisons (MSLs), Health System Account Managers (HSAMs), and Patient Support Liaisons (PELs). This individual will be the primary contact for HCP customers, possessing broad expertise to address complex on-label information based on approved content.
Requirements
- Demonstrated ability to communicate complex clinical information, influence stakeholders, and translate scientific data into clear, practical value propositions.
- Demonstrates a strong commitment to ethical business practices, an understanding of regulatory standards, and the ability to execute business activities in compliance with Company policies and guidance.
- Ability to assimilate and communicate complex clinical and product information.
- Must reside within a commutable distance of 50 miles from the primary city in the sales territory.
- Uses competitive data and business reports to track progress and uncover opportunities, including sales data and promotional budget.
- Displays knowledge of territory and business conditions that impact sales results to establish near term priorities for his/her territory business plan.
- Responds compliantly to competitive threats and opportunities.
- Educates office staff on payer guidelines and reimbursement procedures to increase pull through.
- Effectively utilizes promotional materials.
- Maintains ongoing awareness of internal support team resources available throughout the ecosystem and utilizes appropriately.
- Applies market and industry knowledge to overcome objections and influence prescribing habits during the total office call.
- Identifies territory professional groups to network and ensure access/exposure to potential key opinion leaders.
- Builds strong relationships with all key office/practice personnel and focuses on patient health in conversations with all staff members.
- Takes personal responsibility for follow-through and providing value to the accounts by providing accurate information in response to their needs.
- Delivers effective and balanced office calls and sales presentations utilizing the appropriate approved marketing materials and technical references (e.g. studies, package inserts, etc.) with clarity and confidence to help HCPs enhance patient outcomes; demonstrates competent product knowledge of own product and competition.
Nice To Haves
- 2+ years of pharmaceutical or medical device sales experience; less experience considered for employees who successfully complete the Otsuka ReadyNow program
- 3+ years of business-to-business (B2B) or equivalent outside sales experience, in regulated, clinical, or customer engagement experience
- 2+ years of Clinical healthcare experience (e.g., Nurse Practitioner, Physician Assistant, RN, or similar) with demonstrated patient-facing, medical education, or therapy-focused responsibilities
Responsibilities
- Personally engage customers through various virtual or digital tools.
- Direct customers to other colleagues, such as Customer Service Specialists (CSS), as needed.
- Ensure customer requests are met and solicit feedback on the quality of engagement.
- Facilitate speaker programs to share knowledge and insights.
- Organize local provider groups for discussions on experiences and outcomes with local/regional leaders.
- Elevate opportunities and feedback to the Area Business Lead, including local market insights.
- Collaborate compliantly with the ecosystem team to adjust targeting and call point plans.
- Action on insights collected from customer-facing roles to inform local strategy and business goals.
- Conduct proactive outreach to HCPs on topics such as product access, on-label information, and established patient care guidance.
- Engage customers through various virtual or digital tools and direct them to other colleagues (e.g., CSS) as needed.
- Facilitate speaker programs and organize local provider groups for discussions on experiences and outcomes with local/regional leaders.
- Elevate opportunities and feedback to the Area Business Lead, including local market insights to inform local strategy and business goals.
Benefits
- Comprehensive medical, dental, vision, prescription drug coverage
- Company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance
- Tuition reimbursement
- Student loan assistance
- A generous 401(k) match
- Flexible time off
- Paid holidays
- Paid leave programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
