Neurology Office Facilitator

WVU Medicine•Parkersburg, WV

6d•Onsite

About The Position

Under minimal supervision, provides administrative, secretarial, and clerical support to the Business Manager and Executive Director. Ensures harmonious interaction with staff members and overall patient experience satisfaction. Responsibilities include maintaining computer databases, managing supply inventory, handling filing, performing written correspondence, handling minor administrative details, assisting with the day-to-day needs of the department, and supporting initiatives and performance improvement activities. Other activities as needed, as directed by the Business Manager/Executive Director.

Requirements

High School graduate or GED.
Ability to be scheduled for work based on operational needs of the hospital.
Ability to deal tactfully and harmoniously with guests.
Good grammar, composition, and organizational skills required.

Responsibilities

Performing highly skilled secretarial and receptionist duties.
Providing clerical support, including secretarial duties, ordering supplies, typing, making copies, generating reports, record keeping, scheduling, serving as facilitator for programs, and other responsibilities necessary for operation of the department.
Overseeing billing, including preparing encounter forms for billing company pickup.
Assisting in the preparation of reports which are complex and/or confidential in nature.
Assisting with the insurance authorization process.
Scheduling clinical appointments, referrals, and education class participants.
Assisting with educational forums and classes as necessary.
Reporting maintenance issues to appropriate personnel.
Managing physician schedule (holiday and vacation, not Allscripts).
Coordinating time off of staff with the Business Manager.
Monitoring overtime hours.
Providing feedback on agenda items for monthly office meetings.
Performing other duties as assigned by the Business Manager.