Network (VoIP) Engineer Lead

Lurie Children's Hospital•Chicago, IL

1d•$110,240 - $181,896•Onsite

About The Position

The IT Network (VoIP) Engineer Lead is primarily responsible for the design, implementation and support of enterprise voice infrastructure and applications utilized by Lurie Children’s. This includes telecommunication and relevant network appliances and technology for transport of voice services within the Lurie Children’s campus and the Internet. This position is expected to lead a team of technical and other resources in accomplishing this goal. This position will provide project and task supervision for all network infrastructure team members including performance review feedback. The IT Network (VoIP) Engineer Lead must also possess a master level understanding of all assigned voice, network, and application technologies.

Requirements

Bachelor’s Degree in Information Systems/Computer Science or a directly related field or equivalent work experience is required.
Comprehensive knowledge of Avaya or other voice technologies as they relate to the voice infrastructure.
5+ years experience with design, implementation, and support of relevant voice technologies in a complex enterprise network environment.
5+ years’ experience in the operations and monitoring of all telecommunication systems, including PBX switches, VoIP, quality of service, voice mail, call/cost accounting, telephones, internal wireless phones.
5+ years of experience working with Microsoft, HP-UX, Solaris, and Windows client/server-based equipment/operating systems and applications in a complex enterprise network environment highly desired.
5+ years experience in information systems within a health care provider organization is desired.
5+ years working with cable management and standards for IDF and Data Centers.
Certification in Avaya, Cisco, Microsoft, and other networking technology highly desired.
Master level skills in relevant voice technologies.
Programming or scripting skills necessary to assist in server and client management tasks.
Demonstrated project management skills from both team member and leader roles.
Analytical thinking for effective problem determination and correction within the department and in the user community is essential.
The ability to work independently, make decisions under pressure, while providing timely and responsive services are the keys to this position.
Excellent time and project management skills, customer service and interpersonal skills, system diagnostic and communication (written and oral) are critical for success in this position.

Responsibilities

Lead a multidisciplinary team of technical and other resources in the delivery of a key Lurie Children’s voice technology service, including Call Center applications.
Develops and manages complex projects related to voice and application technologies as indicated.
Provides project and work task supervision of all team members, including feedback to departmental management for performance reviews and other management needs.
Mentors more junior technical staff and/or other IM team members.
Participate in other department or organizational project tasks as required.
Install and manage assigned voice technologies and application software.
Voice over IP PBX technology
Call Center, eFax, e911, etc. applications
SIP Trunking to adjunct systems
Develops and maintains cable, network rooms, and other physical elements of the voice infrastructure.
Completes assigned Service Desk support tickets within Information Management Department standards.
Serves as liaison to vendors for equipment and software maintenance
Develops and documents procedures covering all aspects of enterprise-wide network infrastructure.
Monitors and reports on performance for all enterprise voice infrastructure and technologies.
Assumes on-call responsibility for data center equipment operations, per the schedule.
Performs other duties as assigned.

Benefits

Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
403(b) with a 5% employer match
Supplemental Life, AD&D and Disability
Critical Illness, Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Children’s facilities
Discount purchasing program