Network/Telecom Technician -Columbus, OH

Pillar Innovations•Columbus, OH

19h•Onsite

About The Position

The general role of a Network/Telecom Technician is to install, maintain, and troubleshoot data network infrastructure. This includes routers, switches, and cabling. The Network/Telecom Technician ensures reliable connectivity by performing routine maintenance, testing equipment, and resolving connectivity issues to keep network systems running efficiently. This individual will receive guidance from leadership and should be responsive to customer questions or concerns and address any issues in a timely manner. The Network/Telecom Technician reports to the Electronic Security and Safety Department Manager and works primarily out of the Columbus, OH area.

Requirements

Basic knowledge of control and electrical system design
Demonstrate ability in supporting and troubleshooting IT network connected devices
Experience with Routers/Switches, Wireless, Firewall and Security
Skills on TCP/IP, DNS, LDAP, SMTP, Web Technologies, Security tools and Firewalls policies
Windows desktop and server operating systems
IOS systems
Proficient with MS Office productivity software
Ability to efficiently organize and plan work tasks to meet company goals
Ability to balance multiple projects
Critical thinking with exceptional problem-solving skills, able to work independently and in team environments
Proactive, resourceful, and highly motivated with good communication skills and ability to work in high output environment
Ability to maintain professionalism while interacting with customers, with an aptitude to answer technical questions in a simplified manner
Able to work a flexible schedule and adjust to changing business needs including possible emergency call-out, extended hours and some out-of-town and overnight work
Willing to participate in the company’s required background and drug screening process
Valid driver’s license required

Nice To Haves

VMWare experience is recommended

Responsibilities

Management of IT infrastructure - Hardware setup, customer network support, Endpoint support in field.
Troubleshoot and support all IT connected devices
Remediate Security vulnerabilities and perform/request appropriate action from respective items/teams
Collaborate with Operations across multiple groups to meet current and future continuous improvement project goals
Ability to assist with deploying/troubleshooting networking solutions on premise, cloud, or hybrid.
Provide Technical support and on-site troubleshooting/repair for customers.
Responding to phone calls and texts after hours and on weekends within a timely manner
Experience and Skills in documenting all work performed daily to build complete customer work history
Other duties as assigned

Benefits

Employees are beneficial owners through an ESOP (Employee Stock Option Plan) that works through a qualified retirement plan.
Health/Life insurance
401(k) retirement plan
Short/Long term disability
Paid time off and holidays
Paid lodging, per diem, and transportation provided for out-of-town work
Employee focused work environment
On-the-job mentoring and training
Internal job postings
Performance and salary reviews
Employee feedback program
Advancement through defined employee career paths
Safety-first and drug free work environments
Bonuses and incentives for working safely
Company provided tools and basic safety equipment
PPE allowances with no restrictions on vendors
Weekly pay with premium pay for Sundays and holidays
Smart Money program with optional counseling to aid employees with financial goals
Scholarship opportunities for dependent children