Network & Telecom Analyst II

Vale • Toronto, ON

25d • Hybrid

About The Position

We are a global mining company dedicated to safely delivering nickel, copper, cobalt, and platinum group metals essential for the world’s energy transition. Our mission is to improve lives and shape a better future together. From utensils to cellphones to satellites, our operations simplify daily life and enhance connectivity. Our metals are integral to life-saving medical equipment and the electric vehicles driving the fight against climate change – our work truly matters. Join our diverse team of 15,000 talented individuals committed to transforming critical minerals into prosperity and sustainable development in countries like Canada, Brazil, Indonesia, the United Kingdom, and Japan. We invite you to use your skills with us and contribute to something meaningful and enduring. We are currently seeking a Network & Telecom Analyst II to our IT Operations & Projects team, supporting Vale Base Metals (VBM) Canada and International operations in Sudbury/Toronto ON. This is a permanent, hybrid (3 days in office per week) position, working a Monday – Friday schedule. This is an opportunity for an experienced network and telecom professional who thrives in complex, mission‑critical environments and enjoys working at the intersection of infrastructure operations, cybersecurity, cloud connectivity, and service excellence. The role supports both day‑to‑day operations and transformational technology initiatives, ensuring network services align with evolving business needs. This position operates in a high‑availability, 24x7 environment, supporting on‑premise and cloud connectivity for regional and international sites, and working closely with business stakeholders, IT peers, vendors, and global delivery teams. You are a hands-on infrastructure professional with deep technical expertise across network and telecommunications technologies, combined with a strong service-oriented mindset. You thrive in global environments, confidently engage with stakeholders up to General Manager level, and act as an escalation point for complex and critical issues. You bring a balanced approach that blends technical execution, problem-solving, and collaboration. You are driven to continuously improve reliability, performance, and customer experience, while maintaining strong security controls and cost discipline.

Requirements

• Bachelor’s degree or diploma in Computer Science, Information Technology, or a related field
• Minimum 5 years of experience in network engineering, telecommunications, or infrastructure roles within enterprise environments
• Proven experience supporting large, complex network and telecom environments
• Strong hands-on experience with enterprise routing, switching, wireless technologies, and hybrid connectivity (SD‑WAN, MPLS)
• Experience supporting network security technologies, including firewalls, VPNs, IDS/IPS, and cybersecurity best practices
• Exposure to Cisco networking technologies
• Exposure to non‑Cisco firewall platforms such as Check Point
• Experience with VoIP and unified communications solutions
• Exposure to cloud and hybrid infrastructure environments, including Microsoft Azure, Microsoft platforms, and Google Cloud
• Demonstrated ability to lead and troubleshoot complex technical incidents, manage infrastructure changes, and support business‑critical initiatives
• Comfortable working onsite and in the field, supporting operational and production environments
• Proven experience managing third‑party vendors, telecom providers, and managed service partners, ensuring performance, accountability, and SLA adherence
• Strong technical expertise in network and telecom infrastructure
• Solid understanding of cybersecurity principles and enterprise security controls
• Experience supporting cloud and hybrid network architecture
• Strong incident, problem, and change management capabilities
• Knowledge of ITIL processes, service management, and infrastructure observability
• Ability to analyze performance, troubleshoot root causes, and drive continuous improvement
• Strong communication skills, with the ability to engage effectively across technical and non‑technical stakeholders
• Comfortable working in a global, 24x7 operational environment
• Organized, proactive, and customer‑focused approach to service delivery
• Fluency in English

Nice To Haves

• CompTIA Network+
• Cisco CCNA / CCNP
• Or equivalent network and telecom certifications
• Exposure to industrial, mining, resources, or large‑scale manufacturing environments preferred
• Portuguese is an asset

Responsibilities

• Support core network, cloud, and hybrid environments to ensure high availability, security, and resilience
• Design and implement backup, redundancy, and disaster recovery solutions
• Ensure services consistently meet SLAs through proactive performance and capacity monitoring
• Lead complex incidents and change activities, including after-hours critical support
• Deliver accurate service, incident, and KPI reporting
• Act as a key liaison between business teams, IT, and vendors; manage contracts up to approximately $1M
• Ensure adherence to ITIL practices, security standards, and compliance requirements
• Drive cost optimization, risk reduction, and continuous improvement initiatives

Benefits

• Competitive compensation including a variable annual incentive plan
• Participation in a competitive Defined Contribution Pension package
• Comprehensive benefits package (company paid core coverage, health and dental coverage, flex accounts, disability plans, and optional insurances)
• Leave for all of life’s reasons (vacation, personal, sick, parental)
• Work culture dedicated to safety, diversity & inclusion, and career growth
• Employee Family Assistance Program
• Virtual Healthcare online
• Online training and career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees