Network Technician, Night Shift D
About The Position
Samsung SDSA is seeking an energetic Network Technician for a compressed night shift to support its Network Team at a manufacturing campus in Taylor, TX. This technician will work closely with the Network Team to actively perform network monitoring, provide first-level troubleshooting for network issues, escalate issues to the network team, communicate with internal teams about alerts/issues, participate in network issue resolution as needed, perform network audits, and occasionally support the network team for project execution during night change windows. The ideal candidate is expected to follow Standard Operating Procedures (SOPs), possess a positive work attitude, be willing to help others, demonstrate a strong sense of responsibility, have a passion for networks, and a desire to learn. The technician must adhere to all Samsung policies, follow procedures, and be flexible with their schedule based on job demands. This role is fully onsite, with working hours from 7:00 PM to 7:00 AM on Wednesday, Thursday, Friday, and every other Saturday, with occasional day shift support as per business needs. The technician must reside within an hour from north Taylor, TX.
Requirements
- Highschool Diploma or Equivalent
- 2+ years of Network Help Desk or Network Technician experience
- Cisco Certified Technician (CCT) or Cisco Certified Network Associate (CCNA) or Comp TIA A+ certification
- Experience with VLANs, Subnetting, IP Addresses, Ethernet Cables, Fiber Optic Cables, SSH, Telnet, Traceroute, Optical Transceivers, Hubs, Switches
- Must live within 1 hour of Taylor, Texas
- Proficient in Word, Excel, Power Point, Visio
- Ability to work well within a team and mentoring other network technicians
- Strong sense of responsibility
- Able to occasionally lift equipment up to 40lb
- Able to occasionally wear a complete cleanroom smock inside an electronic semiconductor facility
- Must be eligible to work in the US for any employer without restrictions and be based in the continental US
Nice To Haves
- CCNA Certification or 3 years experience in a network technician role
- Associates Degree or higher
Responsibilities
- Proactive network monitoring and first level of support to network incidents for night shift
- Proactively work with Network Engineers and Cable Technicians on network incident prevention and service restoration
- Support the Network Team with lab setups, device OS upgrades, new device configuration, network audits, and other small projects as needed
- Network equipment configuration, and replacement of faulty network equipment under Network Team’s guidance
- Participate as a buddy check for network engineers during night change windows
- Create vendor support cases, and follow up to process RMAs
- Provide occasional extended hours support during high projects season, and during site maintenance day
- Respond to incidents within SLA
- Follow SOPs, create reports as requested, update management systems, and effectively communicate with team members and management
- Creation of daily pass down report
Benefits
- Top-notch medical, dental, vision and prescription coverage
- Wellness program
- Parental leave
- 401K match and savings plan
- Flexible spending accounts
- Life insurance
- Paid Holidays
- Paid Time off
- Additional benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
