Network Technician

Inspired Technologies, Inc.•Bunnell, FL

9d•$35,000 - $55,000•Hybrid

About The Position

This can be a fast-paced environment requiring multi-tasking as you work on tickets and receive and respond to incoming tickets. Technician receives customer service requests via phone or email to perform remote or onsite technical support for customers’ IT networks, server, desktop & laptop systems. Technician will monitor and respond to incoming support requests via phone, email and our ticketing system. Technician is responsible to attempt resolution of any ticket and escalate tickets not able to complete themselves or contact vendors for support to complete ticket as necessary. Technician will also contribute to company’s knowledgebase to maintain customer documentation and troubleshooting steps. Technician will also be required to further education through reading, research activities and certifications.

Requirements

Minimum 2 years IT working experience
Clean driving record
Pass background check & Drug Test
IT Managed Service Provider (MSP): 2 years
Network Administration: 3 years
Required work authorization: United States
Must be able to lift, pull, and push up to fifty pounds
Frequent bending, stooping, crawling, lifting, and reaching
Ability to drive a pick-up truck or van
Must be able to operate computer equipment for extended periods of time
Must be able to stand for extended periods of time
Must be able to physically and legally drive a vehicle

Nice To Haves

Preferred 2 years experience working for IT company or Managed Services Provider
Excellent problem solving skills to be able to efficiently work client troubles to resolution using your knowledge, experience, system documentation, vendor support and online resources.
Ticket System – Connectwise (Preferred), Autotask, or other ticket system
Remote Monitoring & Management (RMM) – Automate/LabTech, Continuum, Autotask Endpoint Management (AEM), etc.
Technology – Windows Servers, Active Directory, DHCP, DNS, FTP, VPN, TCP/IP, Remote Desktop, Terminal Services, Cisco ASA, Cisco Switches, Ubuiquiti, Exchange, Office365, Domain Management, Hyper-V, Vmware, ESX, Quickbooks, MS Office Suite, network topology, network printers, scanners, hardware and software installation, OS installation
Network +
A+ Certified

Responsibilities

Provide remote and onsite IT technical support to client end users with the highest quality in customer service
Create and process all customer service requests to resolve client issues in a timely fashion
Perform onsite technical support and system installation at client sites.
Utilize research tools for reviewing client documentation as needed in support activities.
Maintain knowledgebase to ensure accurate articles for efficient client troubleshooting.
Thoroughly document all client support services on support tickets with items such as specific steps taken to resolve issues.
Complete technical support projects and tasks as assigned by manager.
Perform timely follow up activities with clients by email or phone to verify success of support activities when client was unavailable for review at the time of service, for example after hour service.
Develop & present monthly ongoing training activities to your manager and complete activities as outlined.
Attend company meetings as required.