TOC Network Technician

Columbia Bank•Spokane Valley, WA

5d•Onsite

About The Position

Supports the optimization of workflow and processes for bank business unit(s). Responsible for identifying and documenting business unit requirements, investigating business unit systems, identifying options for improving business unit systems and bridging the needs of the business unit with the use of information technology. Provides a strong link between the business unit and information technology to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization as a whole to achieve its goals. Collaborates with stakeholders and subject matter experts to document, communicate, validate and refine necessary requirements and make recommendations based on product vision and market requirements, research data and organizational goals. Elicits information and ideas from subject matter experts, business owners, vendors, and others regarding existing and proposed business systems. Researches and interprets business needs of moderate complexity and translates into application and operational requirements. Assists with business base development and RFP process (as applicable) during the project initiate phase. Assists in integration and user acceptance testing of new or revised workflows, processes, and/or systems. Supports the development of training, as well as implementation and post-implementation material. Serves as a liaison between business units and Technology Advancement Group (TAG) through which requirements flow. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become “Business Bank of Choice” May perform other duties as assigned.

Requirements

2-4 years of relevant business analyst and/or project management and/or operations experience related to the assigned business unit function
Business operations knowledge
Analytical and problem-solving skills
Demonstrated data analysis skills including project management and/or operations
Knowledge of banking policies, procedures, practices and documentation
Proficient knowledge of development concepts and practices, potential applications, and customer requirements
Proven usage of project management skills
Excellent written and verbal communication and presentation skills
Ability to work effectively with individuals and groups across the company to manage customer relationships
Ability to work 2nd shift - training will be on 1st first shift then transition
Ability to work fully onsite at posted location(s)

Nice To Haves

Bachelor's Degree in business, project management, business systems or equivalent

Responsibilities

Identifying and documenting business unit requirements
Investigating business unit systems
Identifying options for improving business unit systems
Bridging the needs of the business unit with the use of information technology
Collaborating with stakeholders and subject matter experts to document, communicate, validate and refine necessary requirements
Making recommendations based on product vision and market requirements, research data and organizational goals
Eliciting information and ideas from subject matter experts, business owners, vendors, and others regarding existing and proposed business systems
Researching and interpreting business needs of moderate complexity and translating into application and operational requirements
Assisting with business base development and RFP process (as applicable) during the project initiate phase
Assisting in integration and user acceptance testing of new or revised workflows, processes, and/or systems
Supporting the development of training, as well as implementation and post-implementation material
Serving as a liaison between business units and Technology Advancement Group (TAG)
Demonstrating compliance with all bank regulations for assigned job function
Keeping up to date on regulation changes
Following all Bank policies and procedures, compliance regulations, and completing all required annual or job-specific training
Maintaining a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable
Coaching, mentoring, or training others and teaching coursework as subject matter expert
Actively learning, demonstrating, and fostering the Columbia corporate culture in all actions and words
Taking personal initiative and being a positive example for others to emulate

Benefits

Comprehensive healthcare coverage (medical, dental, and vision plans)
401(k)-retirement savings plan with employer match for qualifying associate contributions
Employee assistance program
Life insurance
Disability insurance
Tuition assistance
Mental health resources
Identity theft protection
Legal support
Auto and home insurance
Pet insurance
Access to an online discount marketplace
Paid vacation
Sick days
Volunteer days
Holidays