Network Technician I
About The Position
EMCO Technologies is seeking an experienced Network Technician I to support our client, ExxonMobil, at the Joliet Refinery. This individual will be part of a site infrastructure team responsible for providing hands-on support for network infrastructure, server and storage systems, audiovisual (AV) technology, laboratory systems, and general IT operations across the manufacturing complex. The ideal candidate is a self-motivated IT professional with strong troubleshooting skills, excellent communication abilities, and experience working in industrial or manufacturing environments. DISA background check required.
Requirements
- Experience supporting enterprise network infrastructure.
- Knowledge of wired and wireless networking technologies.
- Experience with LAN/WAN environments.
- Hands-on server and storage support experience.
- Experience installing and cabling IT infrastructure.
- Strong troubleshooting and problem-solving skills.
- Excellent written and verbal communication skills.
- Highly organized with strong attention to detail.
- DISA background check required.
Nice To Haves
- Experience using ServiceNow is preferred.
- Manufacturing or refinery IT support experience.
- Industrial networking experience.
- Cisco networking experience.
- Server and storage infrastructure experience.
- Enterprise AV technologies experience.
- Laboratory IT environments experience.
- Vendor coordination and infrastructure deployments experience.
Responsibilities
- Partner with business stakeholders to plan and execute IT infrastructure projects.
- Coordinate with ExxonMobil IT (EMIT) project teams to deliver site technology initiatives.
- Support projects such as: Desktop refreshes, New building construction, End-of-Life hardware replacement, Printer deployments.
- Assist with planning, change management, and project stewardship.
- Troubleshoot network connectivity issues.
- Provide hands-on support for remote Level 2+ network engineers (hands and eyes support).
- Install and configure new network infrastructure.
- Perform physical installation of switches, routers, wireless equipment, and cabling.
- Coordinate fiber and copper cable installations with third-party vendors.
- Assist vendors with troubleshooting physical network infrastructure.
- Support: LAN, WAN, Wired networks, Wireless networks.
- Provide hands-on support for server and storage infrastructure.
- Rack, cable, and install servers.
- Escort vendors performing installations or break/fix work.
- Perform minor hardware repairs such as hard drive replacements.
- Assist with server infrastructure deployments and maintenance.
- Support laboratory workstations and systems, including: Operating system installation and support, Application installation, System configuration, Patch management, Security updates (SentinelOne), Local account administration, Backup support, Virtual machine and proxy PC setup.
- Assist laboratory personnel with network connectivity for lab equipment.
- Support multiple network environments including: ChemTech, Domain-Joined networks, Non-Domain Joined networks.
- Assist with connecting laboratory equipment to the appropriate network segments.
- Provide enterprise printer support including: Installation, Configuration, Network connectivity, Device security, Troubleshooting.
- Zoom Room setup and configuration.
- Coordination of AV installation vendors.
- Assist AV Engineering with room evaluations and system designs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
