Network Technical Support Engineer

Keysight Technologies, Inc.•Austin, TX

7h•$97,040 - $161,730

About The Position

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Requirements

BS or MS in Computer/Information Technology with focus on Internet/Networking/ Security
5-8 years of related experience in Automation, Network testing.
Solid understanding of Layer2-3 and protocols like OSPF, BGP routing knowledge. Knowledge on IxNetwork tool is added advantage.
Excellent English communication skills (written and verbal)
Automation skills and programming experience (TCL, C, Python, REST, Robot, or other programming languages). Eager to learn new APIs
Unix/Linux CLI debugging / admin experience – permissions, file system, logging, networking.

Nice To Haves

Network certification (CCNA, CCNP or equivalent)
Knowledge on IxNetwork or another protocol emulation tool
Experience with virtualization environment (deployment & troubleshooting VMs): VMWare, AWS, Azure, OpenStack, KVM.
Knowledge of clustering and containers (Docker, Kubernetes, Compose)
Experience with community tools like OpenIxia, OTGen CLI, snappi, gosnappi, sonic-mgmt, and others on GitHub
Understand Open Traffic Generator concept and API model
Hands-on experience on Design, develop, and maintain software solutions in Python programming and test automation using Robot Framework, with a strong understanding of automation infrastructure. Skilled in version control systems.

Responsibilities

Provide post-sales telephone, e-mail, and onsite support to Keysight Network Test customers in the Americas.
Assist customers with operation and configuration of Keysight hardware and software, with an emphasis on Layer 2-3 products.
Accurately log, track, and maintain customer service requests.
Achieve customer satisfaction and support metric goals, SLAs.
Effectively work and communicate with worldwide support and the engineering teams.
Effectively be involved in delivering training for colleagues / sales teams.