Network Tech CE

KLA Laboratories, Inc. • Dearborn, MI

3d • Onsite

About The Position

The Network Services Tech will work as part of the Network Services Team on customer locations, assisting with client specific projects to achieve optimum use of their networks by performing moves, adds, changes, fixes to hardware and software, as well as troubleshooting client concerns.

Requirements

• Excellent oral, written and interpersonal communication skills
• Technical Capacity
• Ability to exercise sound judgment and develop creative solutions
• Time Management, with the ability to prioritize tasks
• Active pursuit of Bachelor’s degree in Computer Science, Information Technology, Engineering, or other technology related field
• Two years’ experience in client/server environment preferred

Responsibilities

• Assist with installing hardware when required by client
• Support planned and unplanned client facility power downs
• Assist with escalating any identified problems or hazards associated with client moves, adds and changes, cabling installations and fault rectification
• Ascertain the best possible solution for incidents including escalation
• Use the client Incident Ticketing system (NIRD) and Change Control systems
• Ensure all change and fault records are updated
• Provide appropriate handovers to other CEs at shift end
• Run patch cables between patch panels and switches as well as wall jacks and end user devices as required by client ticketing system
• Perform other incidental and related duties as required and assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees