Network Tech Associate

KLA Laboratories, Inc.•Glendale, KY

10d•Onsite

About The Position

For almost a century, KLA’s mission is to create value by delivering world-class communications solutions. The Network Technican will work at customer locations, assisting with client specific projects to achieve optimum use of their networks by performing moves, adds, changes, fixes to hardware and software. This position will also provide technical expertise including analyzing, planning, configuring, maintaining and repairing network systems and application components as well as resolve network issues timely and accurately supporting internal and external user needs.

Requirements

Excellent oral, written and interpersonal communication skills
Technical Capacity
Ability to exercise sound judgment and develop creative solutions
Time Management, with the ability to prioritize tasks
Active pursuit of Bachelor’s degree in Computer Science, Information Technology, Engineering, or other technology related field
Two years’ experience in client/server environment preferred

Responsibilities

Demonstrate strong communication and interpersonal skills as well as organizational abilities throughout client interaction
Assist with installing hardware when required by client
Support planned and unplanned client facility power downs
Assist with escalating any identified problems or hazards associated with client moves, adds and changes, cabling installations and fault rectification
Ascertain the best possible solution for incidents including escalation
Use the client Incident Ticketing system (NIRD) and Change Control systems
Ensure all change and fault records are updated
Provide appropriate handovers to other CEs at shift end
Run patch cables between patch panels and switches as well as wall jacks and end user devices as required by client ticketing system
Update wireless documentation
Provide customer consultation on solutions
Develop and deliver professional proposals including design documentation
Locate and reads blueprints/auto-cad floor plans of client sites for network planning
Perform site walk throughs
Analyze, recommend, and evaluate new hardware, software, and communications products for network compatibility and applicability.
Perform other incidental and related duties as required and assigned