Tumwater - Network Tech 1

Tumwater School District•Tumwater, WA

1d•Onsite

About The Position

This is a temporary position for a Network Tech 1 at the Tumwater School District Office. The role involves receiving calls and emails for hardware and software issues, maintaining district student and staff accounts, and managing the technology inventory. The position is 8 hours per day with a rate of pay between $31.46 - $34.81.

Requirements

High School Diploma or equivalent.
Possess a valid Washington State Motor Vehicle Operator's License and a good driving record.
Criminal justice fingerprint clearance.
Experience diagnosing and repairing various hardware and software problems.
Analytic and research ability to successfully troubleshoot technology issues.
Successful experience working in a customer service oriented job.
Prior experience supporting IT environments.
Able to follow written and verbal direction and take initiative when necessary.
Demonstrated skill in communication supporting a diverse staff.
Able to work and communicate effectively with staff who may have a high level of frustration.
Desire for continued professional growth.
Ability to maintain high ethical standards throughout all duties.
Must be able to perform the essential functions of the job with or without reasonable accommodation.

Nice To Haves

Completion of a community college, vocational school, or industry sponsored training program in computer related field preferred.

Responsibilities

Receive phone calls and email from staff for hardware and software issues.
Maintain district student and staff accounts.
Maintain district technology inventory.
Be a primary contact point for rostering district purchased curriculum and account management.
Receive and provide response to technology help desk calls.
Provide initial analysis of reported technology issue and work to solve the problem immediately when possible or refer issue to building technical support or other staff.
Manage students and staff accounts on the network.
Manage phone systems, passwords/usernames, and voicemail accounts.
Receive technology purchases including tagging items and entering into inventory system.
Process yearly inventory updates from building support technicians.
Work with district staff to provide technical support for website.
Assist in district technology training classes.
Maintain and apply up-to-date knowledge of installed hardware and existing software applications.
Create documentation for staff for common issues.
Work collaboratively with Tumwater Technology staff to insure excellent customer service.
Comply with district safety rules and regulations.
Perform other related duties and responsibilities as assigned.