Network Support Technician-VTXC

Valley Telephone•Raymondville, TX

About The Position

The technician monitors the core network along with other commercial circuits 24/7, process trouble tickets/orders, and assists field technicians over the phone.

Requirements

Technical background: Network Operations Center or Technical Support in a call center environment is desired.
An ideal candidate is knowledgeable in Microsoft’s Windows operating systems and basic networking.
High school diploma or GED required.
Must have a valid Driver’s License and insurable record.
Must pass pre-employment screen, physical and background checks.
Must be self-starter.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Must be to work with little or no supervisory assistance.
Ability to work in a team environment.
Candidates must be able to work a monthly rotating shift covering 24/7, including holidays.

Nice To Haves

Associate’s degree or technical certification is a plus
Proficient keyboarding is highly desired (40 WPM.)
Bilingual (English/Spanish) is preferred to provide quality service to customers.

Responsibilities

Monitor 24/7 commercial circuits and core/wireless networks internally.
Assist field technicians out on location with new installations, upgrades, or troubleshooting.
Serve as a Tier 2 for Technical Support (Tier 1) in advanced troubleshooting for Wireless, FTTH, and Hosted phones.
Create/update/review any new or existing trouble tickets pertaining to trouble, access control, or outages for core network issues and/or central office locations.
Maintain logs of weekly or monthly maintenances and testing.
Review Cisco and Nokia information, stats and troubleshooting tools within.
Serve as primary liaison between 3rd Party vendors associated to VTX1 and keep them informed of expectations, processes and procedures, support information and company information as needed.
Acts as a liaison between internal departments to escalate, prioritize and resolve problems in a timely manner.
Maintain compliance with all relevant OSHA, safety or departmental specific standards as directed by supervisor.
Other duties may be assigned.