Network Support Technician

Globenet Consulting Corp

3d•$30 - $35•Remote

About The Position

The AES Group Inc. is seeking an experienced Network Support Technician to provide onsite technical assistance at data centers across multiple locations. This is a remote, travel-intensive position requiring visits to at least three data centers every two weeks. The selected professional will serve as the onsite hands-and-feet resource for remote network engineering teams, supporting network troubleshooting, equipment access, deployments, and infrastructure upgrades.

Requirements

Minimum of 5 years of experience in onsite IT or network support.
Hands-on experience supporting enterprise network environments.
Strong understanding of switches, routers, VLANs, wireless networks, and connectivity troubleshooting.
Experience using laptops with Ethernet, Wi-Fi, and console connectivity.
Ability to work independently in fast-paced and travel-intensive environments.
Strong communication, coordination, and problem-solving skills.
Willingness to travel to at least three data centers every two weeks.

Nice To Haves

CompTIA Network+
Cisco Certified Support Technician (CCST)
Cisco Certified Network Associate (CCNA)

Responsibilities

Provide onsite technical support for remote network engineering teams.
Troubleshoot network connectivity, PCs, IoT devices, printers, and related hardware.
Verify VLAN configurations and assist with wireless connectivity troubleshooting.
Check switch and router connections, cabling, ports, and device status.
Provide console access to network equipment using appropriate cables and tools.
Support network deployments, infrastructure upgrades, and post-deployment hypercare activities.
Diagnose and resolve technical issues while minimizing operational downtime.
Communicate findings, progress, and resolutions clearly to remote technical teams.
Maintain accurate documentation of onsite activities and completed work.
Travel frequently to assigned data centers based on project requirements.