Network Support Technician – Intermediate - 26-00300

NavitsPartners•Tampa, FL

About The Position

The Network Support Technician – Intermediate is responsible for monitoring, maintaining, and supporting enterprise network and infrastructure environments to ensure availability, performance, and compliance with established standards. This role serves as an advanced technical resource, providing Tier 3 escalation support and contributing to network operations, troubleshooting, and modernization initiatives.

Requirements

Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field
Relevant work experience may substitute for education (one year of experience for each year of required education)
Minimum 2 years of experience supporting network and infrastructure environments
Ability to lift up to 50 lbs
Ability to stoop, climb ladders, squat, push, crawl, and bend
Ability to work in various weather conditions
Communication: Clearly conveys information verbally and in writing; actively listens and processes information
Customer Service: Effectively supports internal and external stakeholders; assesses needs and resolves issues professionally
Decision Making: Makes sound, objective, and well-informed decisions
Flexibility: Adapts to change, new processes, and evolving priorities
Interpersonal Skills: Demonstrates professionalism, courtesy, and respect
Leadership: Motivates and guides others; adapts leadership style as needed
Problem Solving: Identifies issues, evaluates options, and recommends effective solutions
Team Building: Encourages collaboration and shared success
Quality Assurance: Applies quality assurance principles, tools, and best practices

Responsibilities

Monitor, configure, maintain, and optimize enterprise network infrastructure, including switches, wireless access points, cabling, and supporting systems
Install, configure, maintain, and support physical servers used for network and infrastructure services, including hardware lifecycle management and redundancy validation
Administer virtual server environments (Hyper-V and HCI), including provisioning, maintenance, performance monitoring, and high-availability configurations
Serve as a Tier 3 escalation resource to diagnose, troubleshoot, and restore degraded or down network devices and services within established response time expectations
Design, implement, and validate secure access controls, file server permissions, client configurations, and group-based ACLs in alignment with least-privilege and security standards
Monitor and resolve network-related incidents and service requests escalated from the Service Desk
Perform advanced troubleshooting to identify root causes of outages, performance degradation, or configuration issues
Document configurations, troubleshooting activities, resolutions, and procedures according to departmental standards
Provide timely communication to stakeholders regarding incident status, impact, and resolution
Install, configure, and support network infrastructure devices, including switches, wireless access points, firewalls, and related systems
Collaborate with server, application, and infrastructure teams to resolve cross-functional issues
Provide technical guidance and knowledge transfer to other technicians
Participate in infrastructure projects such as network refreshes, wireless upgrades, server replacements, and modernization efforts
Coordinate with vendors for hardware support, warranty services, and repairs
Develop and maintain detailed network documentation, including diagrams, configurations, installation procedures, and troubleshooting guides
Evaluate, test, and recommend network hardware and software solutions to improve reliability and performance
Perform other related duties as assigned