Network Support Specialist

Ritter Communications • Jonesboro, AR

1d

About The Position

Ritter Communications is seeking an experienced Network Support Specialist to join their Network Operations team. This role is responsible for providing operational support to Ritter’s Enterprise customers, including provisioning enterprise services, handling move/add/change and disconnect orders, and potentially serving as a point of contact for Field Operations. Success in this position requires adaptability to changing environments and technologies, quick learning, and the ability to work both independently and collaboratively.

Requirements

• Strong customer service focus.
• Foundational knowledge and understanding of routers and networks.
• Demonstrated understanding of LAN/WAN protocols and technologies including Ethernet, Wi-Fi, VLAN, TCP/IP, Routing, Switching, ACL, and SD WAN.
• Demonstrated understanding of the OSI model.
• Demonstrated understanding of VOIP.
• Knowledge of common networking tools and troubleshooting methodologies including Telnet, SSH, ping, traceroutes, and Wireshark.
• Skill in commonly used software such as Visio, Excel, Word, and Power Point.
• Ability to function and work well individually and in a team environment.
• Skill in oral and written communication.
• Skill in reading and interpreting technical documents and information.
• Skill in maintaining a high level of customer focus.

Nice To Haves

• Cisco CCNA, Nokia NRS, CompTIA, or similar certifications preferred.

Responsibilities

• Provisions new service, disconnects service, suspends, and reconnects, facility changes, feature changes, CPE activation, and/or fulfilling other service delivery requests.
• Interdepartmental coordination of complex order assignment and fulfillment.
• Responsible for fulfilling orders requiring new assignment, facility changes and completions.
• Responsible for record keeping such as: maintaining cut sheets, updating facility records, and updating trouble records.
• Manages directory number portability requests.
• Troubleshoot and test customer service delivery.
• Activates voice, video and data services across copper, fiber and Ethernet platforms.
• Troubleshoots virtualization services.
• Participates in a team environment; providing valuable input and suggestions.
• Interacts with Engineering, Field Operations, NOC, and end-customers.
• Performs all other related duties as assigned.

Benefits

• health insurance
• dental insurance
• vision insurance
• cancer insurance
• accident insurance
• life insurance
• short-term disability
• long-term disability
• 401(k) with company match
• flexible spending accounts
• free gym membership
• company discounts
• tuition reimbursement
• paid training
• paid leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level