Network Support Specialist, eero CS
About The Position
At eero, we pride ourselves in providing every customer a world-class experience. Our mission is to make technology in homes and businesses just work – through fast, reliable, secure connectivity. We are seeking a Network Support Specialist to provide exceptional customer support (via phone, email, and chat) on wireless networks enabled by eero devices. You should be comfortable working in a technical support environment, curious to learn about eero support processes and tools, committed to doing the best for your team, and intrinsically driven to help customers. Knowledge of computer networking, along with WiFi and telecommunications, is advantageous but not essential. We provide comprehensive training on all technical aspects of the role, including WiFi fundamentals, networking concepts, and eero-specific tools. This role will be working out of our office in Boise, Idaho, providing an opportunity to work with an amazing team of intelligent, motivated, and supportive colleagues and be part of a growing global company that offers a range of career opportunities.
Requirements
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience with Microsoft Office products and applications
- Willingness for continuous learning that includes networking certifications during provided company time (e.g., CompTIA Network +)
- 1+ year of customer-facing support experience, including 6+ months in technical support
- Proven track record of delivering courteous, efficient support to external customers
Nice To Haves
- Certified Wireless Technology Specialist (CWTS) certification
Responsibilities
- Provide frontline technical support to customers via phone and email
- Configure network devices, including routers, switches, firewalls, and wireless access points
- Troubleshoot common network issues, such as connectivity problems, Wi-Fi issues, VPN problems, etc.
- Thoroughly document all support interactions and their resolutions
- Identify and escalate complex issues to higher tier support teams
Benefits
- EAP
- Mental Health Support
- Medical Advice Line
- 401(k) matching
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
