Network Support Specialist

U-Haul • Phoenix, AZ

2d

About The Position

As a member of the Networking team, the Network Support Specialist will provide technical support to U-Haul locations across the U.S. and Canada by troubleshooting Internet connections, preventative maintenance, configuring network equipment and VPN, as well as support for mobile devices.

Requirements

• Must be able to type at least thirty words per minute (30 WPM)
• Working knowledge of Networks, PC/Mac OS and mobile devices.
• Must understand IP addressing and have knowledge of routing/switching, tunneling, security and wireless systems.
• Experience with Cisco Meraki equipment and configuration.
• Experience with Ubiquiti Unifi equipment and configuration.
• Detail-oriented and organized with excellent analytical and troubleshooting skills.
• Requires the ability to work well in a team environment with little or no supervision.
• Ability to follow through with tasks, projects and handle several tasks simultaneously.
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Weekend shifts, after hours and on-call duties are required as part of this Salaried position.
• Will not exceed more than six weeks of on-call responsibilities per year.
• U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington.

Responsibilities

• Responsible for remote assistance to teleworkers connecting to the U-Haul network, provisioning remote access and assisting users with installing a VPN client.
• Will work within a team environment to provide customer service focused support.
• Responsible for working with service providers, end users and other U-Haul teams.
• Troubleshoot connections and equipment and take corrective action for problems.
• Will perform routine maintenance or other projects as required.
• Will create and/or update internal tickets to document tasks, projects and daily work.
• All other duties required by department needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed